Best Domestic Bank in Hong Kong (for 12th consecutive year)
The Asset
Best Domestic Bank in Hong Kong
Asiamoney
House of the Year, Hong Kong
Asia Risk
Best Local Private Bank in Hong Kong
Euromoney
Best Private Bank in Hong Kong
Private Banker International
Achievement Award for Cash Management in Hong Kong
The Asian Banker
SME's Best Partner Award
Hong Kong General Chamber of Small and Medium Business
Trusted Brands Gold Award – Bank (Hong Kong)
Trusted Brands Gold Award – Credit Card Issuing Bank (Hong Kong)
Reader's Digest
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We seek to serve our stakeholders by achieving business growth that is based on solid financial fundamentals and the four CR pillars that inform our decisions as a good corporate citizen.
Our Performance at A Glance
| FINANCIAL# | 2011 | 2010 | 2011 vs 2010 |
|---|---|---|---|
| Operating profit (HK$b) | 14.2 | 14.1 | +0.7% |
| Profit attributable to shareholders (HK$b) | 16.7 | 14.9 | +11.8% |
| Shareholders’ funds (HK$b) | 78.8 | 70.0 | +12.5% |
| Total assets (HK$b) | 975.4 | 916.9 | +6.4% |
| Total liabilities (HK$b) | 896.7 | 846.9 | +5.9% |
| Earnings per share (HK$) | 8.72 | 7.80 | +11.8% |
| Dividends per share (HK$) | 5.20 | 5.20 | 0.0% |
| Return on average shareholders’ funds (%) | 22.6 | 22.8 | -0.2 p.p. |
| Return on average total assets (%) | 1.8 | 1.7 | +0.1 p.p. |
| Cost efficiency ratio (%) | 35.0 | 33.7 | +1.3 p.p. |
| Average liquidity ratio (%) | 33.6 | 38.1 | -4.5 p.p. |
| Capital adequacy ratio – as at 31 Dec (%) | 14.3 | 13.6 | +0.7 p.p. |
| Core capital ratio – as at 31 Dec (%) | 11.6 | 10.8 | +0.8 p.p. |
| ECONOMIC# | |||
| Tax expenses (HK$b) | 2.5 | 2.4 | +4.3% |
| Number of employees (31 Dec – FTE) | 9,834 | 9,642.4 | +2.0% |
| Employee compensation and benefits (HK$b) | 3.9 | 3.7 | +4.6% |
| Number of shareholders (31 Dec) | 20,252 | 19,612 | +3.3% |
| COMMUNITY | |||
| Number of outlets (31 Dec) | 219 | 217 | - |
| Number of customers as at 31 Dec (m) | 3.17 | 3.09 | - |
| Charitable donations and community sponsorships (HK$m) | 25 | 30 | - |
| Number of volunteer hours contributed | 25,000 | 20,000 | - |
| ENVIRONMENTAL | |||
| Greenhouse gas emissions per employee (tonnes CO2/FTE) Note A | 2.96 | 3.12* | -5.41%* |
| Greenhouse gas emissions per m2 (tonnes CO2/m2) Note A | 0.16 | 0.17* | -5.18%* |
| Greenhouse gas emissions (kilotonnes CO2) Note A | 23.62 | 24.86* | -4.97%* |
| Electricity consumption (GWh) | 36.30 | 36.38* | -0.22%* |
| Gas consumption (GWh) | 0.38 | 0.39 | -3.76% |
| Water consumption ('000 m3) | 65.88 | 71.16 | -7.41% |
#
Data includes Hang Seng's Hong Kong and mainland China operations.
*
Data has been adjusted to reflect amended information provided by Hang Seng's electricity supplier.
Note A:
Data is calculated and verified through the HSBC Group. Hang Seng's operctions have been carbon neutral through the HSBC Group since 2007.
Key:
| FTE: | Full-time equivalent | m2: | Square metres | m3: | Cubic metres |
| CO2: | Carbon dioxide | GWh: | Gigawatt hours |
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Business Awards and Recognition
Business Awards
Credit Ratings
| Moody’s Investors Service |
Hang Seng Bank | Long‐term Bank Deposit (local and foreign currency) Short‐term Bank Deposit (local and foreign currency) Subordinated Debt (foreign currency) Bank Financial Strength Outlook |
Aa1 Prime‐1 Aa2 B+ Stable |
| Hang Seng Bank (China) Limited |
Long‐term Bank Deposit (local and foreign currency) Short‐term Bank Deposit (local and foreign currency) Bank Financial Strength Outlook |
A1 Prime‐1 D Stable |
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| Standard & Poor’s |
Hang Seng Bank | Long‐term Counterparty Credit (local and foreign currency) Short‐term Counterparty Credit (local and foreign currency) Outlook |
AA‐ A‐1+ Stable |
| Hang Seng Bank (China) Limited |
Long‐term Counterparty Credit (local and foreign currency) Short‐term Counterparty Credit (local and foreign currency) Outlook |
AA‐ A‐1+ Stable |
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CSR Awards & Recognition
- First local bank in Hong Kong to be included as a constituent stock of the Dow Jones Sustainability Asia-Pacific Index
- First local bank in Hong Kong to attain ISO14001 certification for all offices and branches
- Eleventh consecutive year as a constituent stock of the FTSE4Good Global Index
- Constituent stock of the Hang Seng Corporate Sustainability Index since its launch in 2010
- First local bank in Hong Kong to attain a GRI sustainability reporting application level (attained for 2010 CR Report)
- Winner of Most Creative Campaign Award (overall) and Certificate of Merit (Corporate Social Responsibility category), at the Hong Kong Public Relations Awards, organised by the Hong Kong Public Relations Professionals' Association
- Ninth consecutive year as a Hong Kong Council of Social Service 'Caring Company'