General Terms and Conditions:

  1. Unless otherwise specified, this Promotion is not applicable to corporate account and Private Banking customers.
  2. No person other than the customer and Hang Seng Bank Limited (“Bank”) (which includes its successors and assigns) has any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
  3. These terms and conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
  4. These terms and conditions are subject to prevailing regulatory requirements.
  5. The Bank reserves the right to suspend, vary or terminate this Promotion and the relevant offers and to amend the relevant terms and conditions at any time and from time to time without prior notice.
  6. In case of any disputes, the decision of the Bank on all matters relating to this Promotion and the relevant offers is final and binding on all the parties concerned. This Promotion and the relevant offers are subject to the terms and conditions for the relevant products or services.
  7. In case of any discrepancy between the English and the Chinese versions of these terms and conditions, the English version prevails.

Terms and Conditions for the Promotion of Foreign Exchange Welcome Offer:

  1. The promotion period of the Foreign Exchange Welcome Offer (“Promotion”) is from 1 April 2026 to 30 June 2026 (both dates inclusive) (“Promotion Period”)
  2. This Promotion is applicable to the Selected Customers, New/Upgraded Prestige Private Banking Customers and New/Upgraded Prestige Banking Customers as set out below (collectively “Eligible Customers”):
    1. “Selected Customer” means any customer who has received an SMS text message / push notification or been informed by the Relationship Manager of this Promotion during the Promotion Period and holds valid sole-named and/or joint-named personal integrated account(s) (including Prestige Private, Prestige Banking, Preferred Banking and Integrated Account) (“Eligible Account”) of the Bank. Only the principal account holder is eligible for this offer if the Eligible Account is a joint account;
    2. “New Prestige Customer” means any customer who opens a new Prestige Banking at the Bank branches or through digital channels (including Hang Seng Personal Banking mobile app / Hang Seng Personal e-Banking) during the Promotion Period, excluding,
      1. any existing customer who is holding any Hong Kong dollars / foreign currency savings, current, time deposit account or any Integrated Account at the Bank (including Prestige Banking, Preferred Banking, Green Banking and any other Integrated Account); or
      2. any person who has ever held any account mentioned in (i) above with the Bank in the previous 12 months prior to the account opening month; or
      3. any person whose account(s) mentioned in (i) above has/have been terminated at any time;
    3. “Upgrade Prestige Customer” means any customer who upgrades to Prestige Banking at the Bank branches or through digital channels (including Hang Seng Personal Banking mobile app / Hang Seng Personal e-Banking) or phone banking hotline during the Promotion Period, excluding,
      1. any existing customer who is holding sole-named or joint-named Prestige Banking; or
      2. any person who has ever held any sole-named or joint-named Prestige Banking account with the Bank during the previous 12 months prior to the upgrade month; or
      3. any person whose account(s) has/have been terminated at any time.
    4. “New Prestige Private Customer” means any customer who opens a new Prestige Private of the Bank during the Promotion Period, excluding,
      1. any existing customer who is holding any Hong Kong Dollars / Foreign Currency savings, current, time deposit account or any Integrated Account at the Bank (including Prestige Private, Prestige Banking, Preferred Banking, Green Banking and any other Integrated Account); or
      2. any person who has ever held any account mentioned in (i) above with the Bank in the previous 12-month period prior to the account opening month; or
      3. any person whose account(s) mentioned in (i) above has/have been terminated at any time;
    5. “Upgrade Prestige Private Customer” means any customer who upgrades to Prestige Private of the Bank during the Promotion Period, excluding,
      1. any existing Prestige Private customer; or
      2. any person who has ever held any Prestige Private account with the Bank in the previous 12-month period prior to the account opening month; or
      3. any person whose account(s) has/have been terminated at any time.
  3. Subject to these terms and conditions, any Eligible Customer who successfully exchanges the designated currencies* (including AUD, CAD, CNY, CHF, EUR, GBP, HKD, JPY, NZD, THB, USD and ZAR) and reaches the cumulative transaction amounts set out below during the Promotion Period is entitled to the corresponding cash reward:
    Accumulated Transaction(s) Amount (HKD equivalent) Cash Reward
    100,000 or above HKD200
    200,000 or above HKD400
    500,000 or above HKD800
  4. Subject to these terms and conditions, any cash reward under this Promotion will be credited into the Hong Kong Dollar Savings Account of the Eligible Customer on or before 30 December 2026. To enjoy any cash reward, each Eligible Customer must maintain the relevant account in the customer’s sole name or as the primary account holder in a joint account on or before 30 December 2026. Otherwise, the customer is deemed to have forfeited the right to receive the cash reward, and the Bank reserves the right to debit the amount equivalent to the value of the reward(s) already credited from any of the customer’s accounts without prior notice.
  5. Each customer can enjoy this offer once only during the Promotion Period.
  6. For any cross currency exchange, the relevant transaction amount is determined and calculated in HKD equivalent with the exchange rate solely determined by the Bank on the transaction day.
  7. This Promotion is not applicable to any exchange transaction with special offer provided by the Bank staff and other exchange service, including but not limited to:
    1. Inward and outward remittance (e.g. Overseas Transfer and Global Money+);
    2. Notes exchange, deposit and withdrawal;
    3. FX Order Watch;
    4. Foreign exchange transaction(s) made on pre-defined dates by way of forward dated instruction(s);
    5. FPS x PromptPay QR Payment (Thailand);
    6. Paper Gold and FX investment (e.g. FX2 - FX and Precious Metal Trading Services, MaxiInterest Deposits, Capital Protected Investment Deposit, FX and Precious Metal Margin Trading Services); and
    7. Multi-Currency Debit Mastercard® spending and withdrawal.
  8. Unless otherwise specified, this Promotion cannot be used in conjunction with other offers.

RMB Currency Risk

Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.


Foreign Currency Risk

Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or loss of principal in the event that the customer converts the deposits from Hong Kong Dollar or foreign currency to another currency, and/or in the event that the customer converts a foreign currency time deposit to another currency (including Hong Kong Dollar) upon maturity.