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Make use of Hang Seng Mobile App for
effortless banking!
One app can comprehensively take care of your financial needs and ensure the security of your account, with $0 fees on everyday banking services2. Whether you need to transfer money, pay bills, view e-Statements, place time deposits, exchange currencies or report lost/replace cards, all can be done handily and safely with your mobile!
Safer account management
Easier everyday banking
Freer financial planning
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How does Hang Seng Mobile App secure your account?
How does Hang Seng Mobile App secure your account?
With the one-stop security settings, you can use the app to instantly block or unblock cards, report lost and replace cards, manage Card-not-present transaction and credit limit, set up transfer and payment limits, and report suspicious transactions, etc.
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Want to track transaction status at ease?
Want to track transaction status at ease?
Enable Push Notification for transactions, credit card limit utilization, and “card-not-present” transactions, etc., to get notified of the latest updates of your account activities anytime anywhere, making transaction status tracking worry-free.
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Worried about losing your ATM card or leaking the password?
Worried about losing your ATM card or leaking the password?
Use the function “Mobile Cash Withdrawal” from Hang Seng Mobile App to scan the QR code on any Hang Seng or HSBC ATMs to withdraw cash easily and swiftly^, which minimises the risk of losing your ATM card or leaking the password.
^All Hang Seng ATMs have both a NFC and a QR code to facilitate our Mobile Cash Withdrawal service while all HSBC ATMs have QR code to facilitate our Mobile Cash Withdrawal service.
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Having concern over personal information leakage?
Having concern over personal information leakage?
To enhance your account security, the screen sharing and recording functions of all mobile OS have been disabled on Hang Seng Mobile App. Screen capturing function is also disabled for Android users, with Hang Seng Custom Keyboard enabled to prevent information theft. You may tap the “Save Image” button on relevant pages to save the records.
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Doubting your transaction records?
Doubting your transaction records?
You can report to us on “Settings & Security” page for any suspicious transactions. If you are using Simple Mode, just tap “Help” to contact us for reporting suspicious transactions.
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What handy functions does Hang Seng Mobile App have?
What handy functions does Hang Seng Mobile App have?
With Hang Seng Mobile App, you can easily deal with banking matters, like updating your personal information, managing Direct Debit Authorisation (DDA), viewing e-Statements of the past 7 years3, and requesting for ATM card replacement, etc.
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Looking for a simpler mobile banking interface?
Looking for a simpler mobile banking interface?
Simple Mode offers you a clearer interface by showing only the essential banking functions, such as viewing account balances or e-Statements / e-Advice, transferring money to your same-name Hang Seng accounts, set up time deposit, and depositing cheques with mobile. Also, we've simplified the way you reach out, so you can contact us or report suspicious transactions with just 1 tap.
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Wonder how to manage credit cards smoothly?
Wonder how to manage credit cards smoothly?
You can manage all your credit cards with the app anytime, anywhere. Functions include promptly checking credit card information and pending transactions, settling credit card balance with +Fun Dollars, activate credit card, transferring credit limit and changing credit card limit, etc. You can also discover various missions in +FUN Centre to earn more rewards.
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Need to transfer money instantly?
Need to transfer money instantly?
Set Hang Seng as the FPS4 default receiving bank to make free instant transfers to other banks with your mobile number. Pay and collect money from others via Hang Seng Mobile App in seconds. Enjoy a flexible and speedy transferring experience.
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Trying to transfer money to your friends or relatives abroad?
Trying to transfer money to your friends or relatives abroad?
Stay home and use Hang Seng Mobile App. With just a few steps, you can transfer money in local currency to 50+ designated countries or regions via Global Money+ without a fee5. Money will be sent to the overseas account as fast as the same day.
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Too busy to line up at branches for depositing cheques?
Too busy to line up at branches for depositing cheques?
Take photos of your cheques with Hang Seng Mobile App whenever you want a cheque deposit*. Deposit cheques before 5:30 p.m. on the settlement day, and the money will be credited as soon as on the next settlement day.
*Includes Hong Kong Dollar cheques issued by Hang Seng or HSBC and printed with cheque verification number. The deposit limit of each cheque is HKD100,000, and the maximum daily deposit amount is HKD100,000. A maximum of 20 cheques can be deposited.
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Exchanging currencies before travelling?
Exchanging currencies before travelling?
With Hang Seng Mobile App, you can exchange up to 12 currencies6 online 24/77, and set up FX Order Watch and Rate Alert to grasp the chances of exchanging currencies at your ideal rate.
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Feeling lost about planning your savings?
Feeling lost about planning your savings?
Take the first step for your financial management big plan with Money Master - the budgeting tool, and receive personalised saving progress and tips from H A R O WhatsApp; you'll be hitting your savings goals in a breeze!
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Want to subscribe to various investment products easily?
Want to subscribe to various investment products easily?
Subscribe to a range of short and long-term investment products, including securities, bonds, Certificates of Deposit and funds. Plus, enjoy exclusive online subscription for SimplyFund, Capital Protected Investment (CPI) Deposits, FX and Precious Metal Trading Services and Structured Notes etc., with extended online trading hours for greater flexibility to grab investment opportunities. Whether you are a beginner or seasoned investor, Hang Seng Mobile App can back you up on all fronts.
How to enjoy worry-free banking and earn a guaranteed voucher?
Having explored the comprehensive functions of Hang Seng Mobile App, it’s time for you, who already have a Hang Seng account, to start using our app to bank at ease whenever and wherever, and earn a guaranteed voucher! Remember to enable Push Notification from the app to track the latest account status and keep it safer.

From 1 April to 30 June 2025, existing customers1 who successfully register Personal e-Banking and e-Statement / e-Advice can enjoy an HKD50 e-Voucher!


Remark: A redemption notification will be sent to eligible customers via Push Notification. Customers must enable Marketing Push Notification to receive the e-Voucher. Terms and conditions apply.

Step 1: Register Personal e-Banking

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Download and open Hang Seng Mobile App > tap "Register e-Banking"

2

Choose your registration and verification method. Read and accept Terms and Conditions and then tap “Continue”

3

Fill in your personal details, set up a username, password and security question

4

Create and re-confirm the "6-digit PIN". Tap "OK" after completing the registration to start using Personal e-Banking

Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date so you can log on smoothly in the future.

Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date so you can log on smoothly in the future.

Step 2: Register e-Statement

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Log on Hang Seng Mobile App and tap "Settings & Security"

2

Tap "Account & personal particulars" > "e-Statement / e-Advice Settings"

3

Select the account(s) for receiving e-Statements / e-Advice

4

You are now starting to receive e-Statements / e-Advice from the selected account(s)

Step 3: Enable Marketing Push Notification to receive the reward

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Log on Hang Seng Mobile App and tap "Settings & Security"

2

Tap "Notifications" > "Push Notification"

3

Enable Push Notification, then enable Marketing Push Notification. Read and agree to the Terms and Conditions, and tap "OK" to complete the update

Still haven’t downloaded Hang Seng Mobile App?
Download now to experience Hang Seng Mobile App!
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Still haven’t downloaded Hang Seng Mobile App?
Download now to experience Hang Seng Mobile App!
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If you are in doubt of our marketing and promotional activities and materials, please call customer service enquiry hotline for verification.
Enquiry and Trading Hotlines – Hang Seng Bank (hangseng.com)
Hang Seng Bank Website > About Us > Contact Us > Enquiry and Trading Hotlines


Foreign Exchange involves Exchange Rate Risk. Investment involves risk.
To borrow or not to borrow? Borrow only if you can repay!

Remarks:
  1. "Existing Customer(s)" mentioned herein refers to personal customers who, on or before 31 March 2025, successfully opened and are still holding a valid Prestige Private, Prestige Banking, Preferred Banking, Integrated Account, Family+ Account, Savings / Current Account or Hang Seng Credit Card with Hang Seng.
  2. Everyday Banking services do not include Securities, Investment, Card and Lending services.
  3. 7 years e-Statement records are applicable to a Prestige Private, Prestige Banking, Preferred Banking, Integrated Account, Family+ Account, HKD Statement Savings/Current Account and foreign currency Saving/Current Account. Personal Credit Card customers can view up to 7 years e-Statements starting from 22 March 2020 and issued between 23 March 2017 to 22 March 2020 while investment e-statement can be viewed for up to 7 years.
  4. FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong Interbank Clearing Limited. The service limits to receiving banks that support instant transfer functionality and is subject to the General Terms & Conditions.
  5. The eligible countries or regions and local currency will be updated from time to time. For the transfer to other applicable countries or regions and the transfer to over 50 designated countries or regions in non-local currency, a flat fee of HKD160 or equivalent will be charged. Learn more about the charge details via the Bank Tariff Guide for Hang Seng Wealth and Personal Banking Customers.
  6. FX trading service covers 12 foreign currencies, including AUD, CAD, CHF, EUR, GBP, JPY, NZD, RMB, SGD, THB, USD and ZAR. And SGD service is available in branch and FX ATM only.
  7. 24/7 online foreign currency exchange service is available via Hang Seng Mobile App and Hang Seng Personal e-Banking (except for Foreign Currency Passbook Savings Account and during system maintenance hours and special circumstances)

  • Android, Google Play and the Google Play logo are trademarks of Google LLC.
  • Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
Risk Disclosure
Risk Disclosure of Securities Investment:
Investors should note that investment involves risks. The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.
Investors should note that investing in different Renminbi-denominated securities and products involves different risks (including but are not limited to currency risk, exchange rate risk, credit risk of issuer / counterparty, interest rate risk, liquidity risk (where appropriate)). The key risks of investing in securities via the Stock Connect Northbound Trading include:
  • Once the respective quota is used up, trading will be affected or will be suspended.
  • Stock Connect Northbound Trading will only operate on days when both markets are open for trading and when banks in both markets are open on the corresponding settlement days. Investors should take note of the days the Stock Connect Northbound Trading is open for business and decide according to their own risk tolerance whether or not to take on the risk of price fluctuations in securities during the time when Stock Connect Northbound Trading is not trading.
  • When a security is recalled from the scope of eligible securities for trading via Stock Connect Northbound Trading, that security can only be sold but NOT bought.
  • Investors will be exposed to currency risk if conversion of the local currency into RMB is required.
Foreign securities carry additional risks not generally associated with securities in the domestic market. The value or income (if any) of foreign securities may be more volatile and could be adversely affected by changes in many factors. Client assets received or held by the licensed or registered person outside Hong Kong are subject to the applicable laws and regulations of the relevant overseas jurisdiction which may be different from the Securities and Futures Ordinance (Cap.571) and the rules made thereunder. Consequently, such client assets may not enjoy the same protection as that conferred on client assets received or held in Hong Kong.

Risk Disclosure of Bond and Certificate of Deposit Product:
  • Bonds and Certificates of Deposit (CDs) are investment products. The investment decision is yours but you should not invest in a bond/CD unless the intermediary who sells it to you has explained to you that the bond/CD is suitable to you having regard to your financial situation, investment experience and investment objectives. Your intermediary is under a duty to assure that you understand the nature and risks of this product, and that you have sufficient net worth to be able to assume the risks and bear the potential losses of trading in this product.
  • Bonds are not deposits and should not be treated as substitute for conventional time deposits.
  • Certificate of Deposit is not a protected deposit and is not protected by the Deposit Protection Scheme in Hong Kong.
  • Investors who purchase bonds/CDs are exposed to the credit risk of the issuer and guarantor (if any) of the bonds/CDs. There is no assurance of protection against a default by the issuer/guarantor in respect of the repayment obligations. In the worst case scenario, any failure by the issuer and the guarantor (if any) to perform their respective obligations under the bonds/CDs when due may result in a total loss of all of your investment.
  • Renminbi (RMB) is not a freely convertible currency. As such, investors trading bonds and/or CDs denominated in RMB are subject to additional risks (such as currency risk).
  • The above is not an exhaustive list of risk factors. Please refer to the section on "Risk Factors" in the relevant "Bond / Certificate of Deposit Trading Services" Factsheet to understand other risk factors applicable to bonds and CDs.
  • The information displayed does not constitute nor is it intended to be construed as any professional advice, offer, solicitation or recommendation to deal in Bonds / CDs. Investors should be aware that all investments involve risks (including the possibility of loss of the capital invested). The prices of Bonds and CDs may go up as well as down and past performance is not indicative of future performance. Investors should not only base on this information alone to make investment decisions, and should carefully consider whether an investment is suitable for them in view of their own investment objectives, investment experience, investment tenor, financial situation, risk tolerance abilities, tax implications and other needs, etc., and should read the relevant product offering documents and terms and conditions (including the full text of the risk factors therein) in detail before making any investment decisions. Investors should obtain independent professional advice if they have concerns about their investment.
  • No guarantee, representation, warranty or undertaking, express or implied, is made as to the fairness, accuracy, timeliness, completeness or correctness of any general financial and market information, news services and market analysis, projections and/or opinions ("Market Information") provided above and the basis upon which any such Market Information have been made, and no liability or responsibility is accepted by the Bank in relation to the use of or reliance on any such Market Information whatsoever provided in the webinar.
  • Investors must make their own assessment of the relevance, accuracy and adequacy of the information provided and make such independent research/investigations as they may consider necessary or appropriate for the purpose of such assessment. The Bank does not make any representation or recommendation or assessment as to whether or not any of the investment(s) mentioned are suitable or applicable to any persons and thus shall not be held responsible in this regard.

Risk Disclosure of Investment Funds:
  • Investors should note that all investments involve risks (including the possibility of loss of the capital invested), prices or value of investment fund units may go up as well as down and past performance information presented is not indicative of future performance. Investors should read carefully and understand the relevant offering documents of the investment funds (including the fund details and full text of the risk factors stated therein) and the Notice to Customers for Fund Investing before making any investment decision. Investment funds are investment products and some may involve derivatives. Investors should carefully consider their own circumstances whether an investment is suitable for them in view of their own investment objectives, investment experience, preferred investment tenor, financial situation, risk tolerance abilities, tax implications and other needs, etc., and should understand the nature, terms and risks of the investment products. Investors should obtain independent professional advice if they have concerns about their investment.
  • The risks for funds which are index funds include but not limited to:
    • Tracking error risk: There can be no assurance that the performance of the relevant fund will be identical to the performance of the relevant index. Factors such as the fees and expenses borne by the relevant fund, the time differences associated with portfolio re-balancing, the prices at which the constituent stocks of the relevant index are acquired or disposed by the relevant fund, the market condition at the relevant time of acquisition or disposal, the index-tracking strategies or financial derivative instruments used will affect the performance of such fund relative to the relevant index.
    • Passive investment risk: Fund manager does not have any discretion to select stocks individually or to take defensive positions in declining markets or changes in the composition of the index. Hence, any fall in the relevant index will result in corresponding fall in the value of the relevant fund. The composition of the relevant index may change and stocks currently comprising the relevant index may subsequently be delisted. Other stocks may also be added subsequently to become constituent stocks of the relevant index.
    • Concentration risk: The relevant fund may be concentrated in a single or particular sector(s)or single country/ region. The performance of the relevant fund could depend substantially on the performance of the relevant single or particular sector(s)/market(s) and the relevant fund is likely to be more volatile than a broad-based fund as it is more susceptible to adverse conditions in the relevant single or particular sector(s) / market (s). In seeking to reflect the weightings of constituent stocks of the relevant index, investments of the relevant fund may be concentrated in a single constituent stock or several constituent stocks. The performance of the relevant index and the fund may be significantly affected by the price fluctuation of one or several of the constituent stocks of the relevant index.
  • The risks for funds which are bond funds, including but not limited to the credit/default risks of the issuers of the bonds in which the bond funds invest, interest rate risk and liquidity risk etc.

Risk Disclosure of SimplyFund Account:
  • Investors should note that all investments involve risks (including the possibility of loss of the capital invested), prices or value of investment fund units may go up as well as down and past performance information presented is not indicative of future performance. Investors should read carefully and understand the relevant offering documents of the investment funds (including the fund details and full text of the risk factors stated therein) and the Notice to Customers for Fund Investing before making any investment decision. Investment funds are investment products and some may involve derivatives. Investors should carefully consider their own circumstances whether an investment is suitable for them in view of their own investment objectives, investment experience, preferred investment tenor, financial situation, risk tolerance abilities, tax implications and other needs, etc., and should understand the nature, terms and risks of the investment products. Investors should obtain independent professional advice if they have concerns about their investment.
  • Not all of the investment funds that are distributed by Hang Seng Bank Limited (the “Bank”) are available here. Only specific funds are available for subscription with this account. If you are looking for other investment funds or investment products, please visit our branches or our websites for more information.
  • In respect of the investment funds available for subscription with this account at the moment, they are provided either by the Bank’s wholly owned subsidiary, Hang Seng Investment Management Limited, or by the Bank’s affiliates HSBC Global Asset Management (Hong Kong) Limited.

Risk Disclosure of Foreign Exchange
RMB Currency Risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.

Foreign Exchange Risk
Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts HKD to foreign currency or vice versa, and/or in the event that the customer converts a foreign currency time deposit to HKD upon maturity.

Risk Disclosure of Currency-Linked Capital Protected Investment Deposit:
  • Currency-Linked Capital Protected Investment Deposit (“CPI”) is a structured product involving derivatives. You should not only base on this material alone to make any investment decisions. The investment decision is yours and you should not invest in the CPI unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives and you fully understand and are willing to assume the risks associated with it. You should therefore ensure that you read and understand the nature of the CPI and the relevant offering documents of the CPI (including the full text of the risk factors therein) and, where necessary, seek independent professional advice, before making any investment decisions.
  • CPI is embedded with FX options. Option transactions involve risks, even when buying an option. The option’s value might become worthless if the market moves against your expectation.
  • You should note that CPI is not a normal time deposit and thus should not be considered as normal time deposit or its alternative. It is not a protected deposit and is not protected by the Deposit Protection Scheme in Hong Kong.
  • You should understand that the Principal of the CPI is protected only when it is held to maturity and you will be relying on the Bank’s (as the issuer) creditworthiness. CPI is not secured by any collateral. If the Bank becomes insolvent or default on its obligations under the CPI, in the worst case scenario, you could suffer a total loss of your investment amount.
  • CPI is not listed on any stock exchange and is not covered by the Investor Compensation Fund.
  • Investing in CPI is not the same as buying the Underlying Currency Pair directly.
  • Renminbi (RMB) is subject to foreign exchange control by the PRC government and thus investors investing in the CPI involving RMB are subject to the currency risk of RMB.
  • Certain Terms and Conditions (including some of the key dates) of CPI can be adjusted by the Bank. The CPI may be terminated early by the Bank. This might have a negative impact on the product’s Return / Coupon (if any).

Risk Disclosure of FX2 – FX And Precious Metal Trading Services:
  • Foreign exchange and precious metal trading involves a high degree of risk. You may sustain a substantial or even total loss of your initial collateral. Under certain market conditions, you may find it difficult or impossible to liquidate a position of outstanding FX2 Trading Contracts. Placing contingent orders, such as "stop-loss" or "stop-limit" orders, will not necessarily limit your loss at the designated price. In extreme circumstances whereby the market moves significantly against your positions, you may be required to make additional deposits or interest payments within a short period of time to maintain your positions. If you fail to provide the required deposits or interest payments immediately, your positions under all outstanding FX2 Trading Contracts may be closed out without prior notice. You should therefore carefully consider if foreign exchange and precious metal trading is suitable for you in light of your own financial position and investment objectives.
  • Renminbi (“RMB”) is subject to foreign exchange control by the PRC government. If your FX2 Trading Contract involves offshore RMB, you will be subject to foreign control and currency risks of RMB.
  • Trading on an electronic trading system may differ from trading on other trading systems or platforms. You will be exposed to risks associated with the system including the failure of hardware and software, which could result in your order not being executed according to your instructions or at all.
  • Investment involves risks. The above risk disclosure cannot disclose all the risks involved. You should read and understand all the relevant documents and risk disclosure (in particular, the Risk Disclosure Statement contained in the relevant application form) before making any investment decision.
  • If you are uncertain of or do not understand the nature of and the risks involved in foreign exchange and precious metal trading, you should seek independent professional advice.

Risk Disclosure of Structured Notes:
  • Structured notes involve derivatives. You should not only base on this material alone to make any investment decisions. The investment decision is yours and you should not invest in the product unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives and you fully understand and are willing to assume the risks associated with it.
  • Structured notes are considered as a complex product and you should exercise caution in relation to Structured note. The market value of the structured notes may fluctuate and investors may sustain a total loss of their investment. You should therefore ensure that you read and understand the nature of structured notes and the relevant offering documents of the structured notes (including the full text of the risk factors therein) and, where necessary, seek independent professional advice, before making any investment decisions.
  • Credit risk of the Issuer - structured notes constitute general unsecured and unsubordinated contractual obligations of the Issuer. When you buy structured notes, you will be relying on the creditworthiness of the Issuer and of no other person. You have no rights under the terms and conditions of the structured notes against any issuer of any linked underlying(s). If the Issuer becomes insolvent or default on its obligations under the product, in the worst case scenario, you could lose substantial part or all of the capital invested. The structured notes may be terminated early by the issuer.
  • Some structured notes are 100% capital protected at maturity provided that it is not otherwise early terminated by the Issuer
  • Investing in structured notes are not the same as investing in the linked reference asset(s) directly.
  • The structured notes are not normal time deposits, and they are not protected by the Deposit Protection Scheme in Hong Kong.
  • Not covered by the Investor Compensation Fund – structured notes are not traded on any markets operated by Hong Kong Exchanges and Clearing Limited or any other stock exchanges. There may not be an active or liquid secondary market.
  • The above is not an exhaustive list of risk factors. For details, please refer to the offering documents.

Terms and Conditions