Check out the "Digital Bank Made Easy" series, with several episodes to help you learn more about the features of Hang Seng Mobile App and gain handy financial tips, making financial management easier than ever!

Episode 1: Lost card/ Fraud?
Episode 2: Travel
Many people encounter unexpected situations related to bank services that require immediate action. With Hang Seng Mobile App, you can handle them with ease!
Situation 1
Lost Credit/Debit Card – What should you do?
Log on to Hang Seng Mobile App to block your credit/debit card immediately to prevent transactions, giving you time to decide whether to report it as lost.
Few Steps to Block Your Card
Few Steps to Block Your Card
1
Logon to Hang Seng Mobile App
2
Tap "Settings & Security" from left menu
3
Tap "Block/ unblock card"
4
Select your card to temporarily block/unblock > Click "Confirm" to block it
Hey! Found the card!
No Problem! Simply follow the steps above to unblock it, and you can continue using it normally.
Oh no… I really can't find the card…
Follow the steps above to apply for reporting it as lost in "Settings & Security" to secure your account, and you can also apply for a replacement card at the same time!
Situation 2
What should you do if you receive a suspicious transaction notification?
As soon as you see a suspicious transaction notification on your phone, remember to report it immediately!
If it's a suspicious credit/debit card transaction, log on to Hang Seng Mobile App to block the card first to avoid further losses from potential fraud, and then report the suspicious transaction.
If it's an unauthorised bank account transaction, you can also log on to Hang Seng Mobile App to report it.
Few Steps to Report Unauthorised Transactions
Few Steps to Report Unauthorised Transactions
1
Logon to Hang Seng Mobile App
2
Tap "Settings & Security" from left menu
3
Tap "Report suspicious transactions"
4
Choose transaction type and submit your report
Got an issue and want instant help?

If you want to contact us, you don't have to visit a branch or call our hotline. A faster way is to use Hang Seng Mobile App's Virtual Assistant, H A R O!

Log on to Hang Seng Mobile App and tap the H A R O/question mark icon at the top right corner to consult our Virtual Assistant H A R O for general banking enquiries and easily resolve your issues.

To borrow or not to borrow? Borrow only if you can repay!


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