Check out the "Digital Banking Made Easy" series, with several episodes to help you learn more about the features of Hang Seng Mobile App and gain handy financial tips, making financial management easier than ever!

Episode 1: Lost card/ Fraud?
Episode 2: Transfers & Bill Payments
Episode 3: Safe Setup for New Phone
Episode 4: Travel
Many people encounter unexpected situations related to bank services that require immediate action. With Hang Seng Mobile App, you can handle them with ease!
Situation 1
Lost Credit/Debit Card – What should you do?
Log on to Hang Seng Mobile App to block your credit/debit card immediately to prevent transactions, giving you time to decide whether to report it as lost.
Few Steps to Block Your Card
Few Steps to Block Your Card
1
Logon to Hang Seng Mobile App
2
Tap "Settings & Security" from left menu
3
Tap "Block/ unblock card"
4
Select your card to temporarily block/unblock > Click "Confirm" to block it
Hey! Found the card!
No Problem! Simply follow the steps above to unblock it, and you can continue using it normally.
Oh no… I really can't find the card…
Follow the steps above to apply for reporting it as lost in "Settings & Security" to secure your account, and you can also apply for a replacement card at the same time!
Situation 2
What should you do if you receive a suspicious transaction notification?
As soon as you see a suspicious transaction notification on your phone, remember to report it immediately!
If it's a suspicious credit/debit card transaction, log on to Hang Seng Mobile App to block the card first to avoid further losses from potential fraud, and then report the suspicious transaction.
If it's an unauthorised bank account transaction, you can also log on to Hang Seng Mobile App to report it.
Few Steps to Report Unauthorised Transactions
Few Steps to Report Unauthorised Transactions
1
Logon to Hang Seng Mobile App
2
Tap "Settings & Security" from left menu
3
Tap "Report suspicious transactions"
4
Choose transaction type and submit your report
Got an issue and want instant help?

If you want to contact us, you don't have to visit a branch or call our hotline. A faster way is to use Hang Seng Mobile App's Virtual Assistant, H A R O!

Log on to Hang Seng Mobile App and tap the H A R O/question mark icon at the top right corner to consult our Virtual Assistant H A R O for general banking enquiries and easily resolve your issues.

To borrow or not to borrow? Borrow only if you can repay!


Remark:

  • Android, Google Play and the Google Play logo are trademarks of Google LLC.
  • Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
Managing bills like rent, utilities, and insurance can be challenging. When back-to-school season arrives with school fees and textbook costs, it's easy to miss payments in the chaos. This episode of "Digital Banking Made Easy" teaches you how to pay various bills with just one app, along with sharing transfer tips to make bill payments and transfers a breeze!
Set Up DDA to Avoid Late Fees
You don't need to visit a branch to set up a DDA (Direct Debit Authorization). With Hang Seng Mobile App, you can set up, modify, or cancel DDA anytime, anywhere. Enjoy automatic payments for timely bill settlements and skip the hassle of queuing at branches!
How to set it up:
How to set it up:
1
Log on Hang Seng Mobile App
2
At the bottom menu, select "Transfer & Pay" > "Set up a direct debit" > "Set up new authorisation"
3
Set up by searching for the Merchant name / Phone / Email / FPS ID or Account number
4
Enter the required information and confirm the details
24/7 Transfer limit setup made simple and secure
Setting appropriate transfer limits helps ensure transaction security. You can customise your limits based on factors like transfer frequency, amount, and recipient trustworthiness.
Scenario
You should set up
Features
Occasional small transfers, e.g.:
  • Occasional payments to small vendors
  • Splitting bills with friends after gatherings
 Small value daily transfer limit
(Transferable amount ranges from HKD1 – HKD10,000)
  • Quick & convenient
  • No extra verification needed
Occasional larger transfers, e.g.:
  • Payments to merchants with larger bills (e.g. electronics, furniture)
  • Reimbursing friends for travel expenses (e.g. flights, hotels)
Non-registered payee daily transfer limit
(Transferable amount ranges from HKD1 – HKD400,000)
  • Higher transfer amounts allowed
  • Extra verification for security
  • Regular payments, e.g. family, schools, tutors, property management or
  • High-value transactions, e.g. property down payment, luxury purchases
  • Registered payee daily transfer master limit; and
  • Individual registered payee daily transfer limit
(Transferable amount ranges from HKD1 – HKD1,500,000)
*If this is your first time transferring to the recipient, remember to add them as a registered payee during the transfer.
  • Save time—no repeated data entry and extra verification
  • Highest online transfer limits
How to set your transfer limit:
How to set your transfer limit:
1
Log on Hang Seng Mobile App
2
Click "Settings & Security" in left-hand menu, then tap "Transfer & Pay" > "Set transfer and payment limits"
3
Select the transfer category you want to set
4
Enter the daily transfer limit, then click "Update limit" to save
*To configure daily transfer limits for individual registered payees, please click "Manage Payee" after "Transfer & Pay" in Step 2
$0 handling fee for transfers to Mainland or overseas
Whether it's paying daily expenses in Mainland or overseas, Hang Seng Mobile App makes it easy for you!
Scenario
Available features
Features
Transfer HKD10,000 or below1 (or equivalent) to Mainland2 Payment Connect
  • 24/7 transfers anytime almost instantly
  • $0 handling fee
  • Instant RMB currency exchange
Transfer over HKD10,000 or equivalent to Mainland Global Money+
  • Estimated arrival time: 1 to 4 working days
  • $0 handling fee (Applicable to RMB transfers)3,4
Transfer overseas Global Money+
  • Transfer funds in local currency to over 50 designated countries or regions5 with $0 handling fee, arriving the same day fastest
How to transfer to Mainland or oversea:
How to transfer to Mainland or oversea:
1
Log on Hang Seng Mobile App
2
At the bottom menu, select "Transfer & Pay" then choose "Mainland & overseas"
3
To transfer to Mainland, select "To mainland account" and follow the on-screen instructions
4
To transfer overseas, select "Global Money+" and follow the on-screen instructions
Reminder!
If you want to transfer to Mainland or overseas, remember to set your daily transfer limit for Mainland and overseas first!
More Secure Transfer Features You Should Know
Fast and secure payment with "Scan to pay"

Hang Seng Mobile App's "Scan to pay" feature saves your time entering bill details and helps avoid input errors. Many government bills, insurance, and telecom bills are supported!

How to use "Scan to pay"?
Open Hang Seng Mobile App > Click "Transfer & Pay" in left-hand menu > choose "Scan to pay" > Log on and scan the QR code on your bill and follow the instructions to pay.

If you receive e-bills, you can take a screenshot of the QR code, then tap "Scan to pay" and select "Import from album" at the top right corner to upload the QR code!

Transfer scam protection for your safety

When transferring via Hang Seng Mobile App, if the system detects the payee account has been flagged as "high risk" by Scameter from Hong Kong Police Force or is involved in reported scams, you will be warned before confirming the transfer. You should immediately stop the transaction to avoid fraud. Even if no alert appears, please carefully verify the payee's details and identity multiple times before confirming the payment to ensure safety!

Foreign exchange involves exchange rate risk. Terms and Conditions apply to the service.


Remarks:

  1. Payment Connect is subject to an annual limit of HKD200,000 or equivalent (applicable to HKID Card holders who select "Personal payment" as the purpose of transfer) and the "Small value daily transfer limit" of up to HKD10,000 or equivalent.
  2. You can transfer / receive funds with designated mainland banks via Payment Connect, including Bank of China, Bank of Communications, China Construction Bank, China Merchants Bank, Industrial and Commercial Bank of China, etc. You can view the full list of designated mainland banks via Payment Connect on Hang Seng Mobile App.
  3. If you need to transfer non-local currency or to other non-designated countries or regions, it costs HKD160 or equivalent.
  4. Please note, some receiving and/or correspondent banks may charge additional fee when they process the transaction.
  5. We will update the list of the eligible countries or regions and local currencies from time to time. Other transfers include the transfers to other applicable countries or regions and the transfers to over 50 designated countries or regions in non-local currencies. Learn more about the charge details via the Bank Tariff Guide for Hang Seng Wealth and Personal Banking Customers.

  • Android, Google Play and the Google Play logo are trademarks of Google LLC.
  • Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
Thinking of getting a new phone but not sure how to set up your Mobile Banking App? Or maybe you lost your phone and want to unbind it? This episode of "Digital Banking Made Easy" walks you through everything and shows you how to add card to e-Wallet for an even simpler and safer tap-to-pay experience!
Set up Hang Seng Mobile App on your new phone with ease!
Before switching to a new phone, log on to Hang Seng Mobile App on your old phone to remove it, then activate Mobile Security Key on your new phone and log on seamlessly for secure banking.
Re-verify on your new phone
Re-verify on your new phone
1
Log on to Hang Seng Mobile App on your old iPhone
2
From the left menu, select "Settings & Security"
3
Go to "Device & App Settings" > "Manage Device" and remove the old device
4
On your new phone, download Hang Seng Mobile App
5
Follow instructions to verify your identity with your HKID
6
Set up your "6-digit PIN", and you're ready to log on to Mobile App
*Please ensure that the mobile number and email address registered with the Bank are up to date in order to complete verification.
Tip 1:
If your phone is lost or damaged, simply log on to Personal e-Banking (Desktop version), go to "Settings" > "Security-related" > "Manage Device" to remove the old device. After that, you can continue from Step 4 to verify your identity and complete the setup, then log on to the Mobile App on your new phone.
Tip 2:
After setting up your "6-digit PIN", you may enable biometric authentication to log on more quickly using fingerprint or facial recognition. You don't have to enter your password each time, while further safeguarding your account against password leakage.
Why do I need to remove my old device?
To protect your account security, each customer can only bind and log on to Hang Seng Mobile App on one mobile device at a time. You can also follow our monthly shared security tips to complete the setup, stay updated on your account activities, and strengthen protection.
Add your credit cards to your mobile wallet for easier, safer payments
Add your Hang Seng Credit Card to Apple Wallet or Google Wallet to enjoy seamless, contactless payments at physical stores or online — quick, secure, and convenient.
Add your credit card to mobile wallet
Add your credit card to mobile wallet
1
Log on to Hang Seng Mobile App
2
On the "My Credit Cards" page, select the card you wish to add, then tap "Add to Apple Wallet" or "Add to GPay"
3
Complete SMS verification, review your card details, and read the Terms & Conditions
4
Once successfully added, your card status will show as added to mobile wallet on the "My Credit Cards" page
Remember to log on to the Hang Seng Mobile App regularly to review your transaction history. We also recommend enabling Push Notifications to receive important credit card updates, such as "card-not-present transaction" alerts and payment due reminders, so you can stay in control of your account with confidence.
Got an issue and want instant help?

If you want to contact us, you don't have to visit a branch or call our hotline. A faster way is to use Hang Seng Mobile App's Virtual Assistant, H A R O!

Log on to Hang Seng Mobile App and tap the H A R O/question mark icon at the top right corner to consult our Virtual Assistant H A R O for general banking enquiries and easily resolve your issues.

Terms and Conditions apply to the service.

To borrow or not to borrow? Borrow only if you can repay!


  • Android, Google Play and the Google Play logo are trademarks of Google LLC.
  • Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.