Terms and Conditions for “Scratch Reward” Campaign

A. General Terms & Conditions

How to join the “Scratch Reward” Campaign and get a scratch card?

1. This campaign is applicable to sole-named securities account(s) under Integrated Accounts (“Eligible Securities Account(s)”) of Hang Seng Bank Limited (the "Bank").
2. New Securities Customers and existing securities customers (as defined in points 26 and 32 respectively) who are eligible (“Eligible Customers”) will join this campaign automatically, and there is no need to enroll or register. Eligible Customers who successfully conducted buy or sell transaction(s) of HK stocks, US stocks and/or Stock Connect Securities (each as defined in point 15) by using the Eligible Securities Account(s) via any securities trading channels (see point 14) of the Bank within the specified period will get one scratch card per transaction for a chance to win brokerage fee coupon in the form of e-coupon (“Coupon”). The order with order status of "Fully Executed", "Partial Executed" or "Partial Cancelled" is entitled for one scratch card. There is no limit on the number of transaction(s) which can enjoy these offers and no minimum transaction amount for each transaction.
3. Eligible Customers need to log onto Hang Seng Invest Express mobile app (“Invest Express”) and go to the “Scratch Reward” from the menu to scratch the card(s).
4. After obtaining a scratch card, Eligible Customers must scratch the card within 30 calendar days. Otherwise, it will be void and no longer available. No replacement scratch card will be issued.
5. Each executed “Good Till Order” of HK stocks or US stocks is eligible for one scratch card, which will be entitled on the date the order is fully executed or the expiry date set under “Good Till” (whichever is earlier).
   Illustrative example I (for reference only)
   Assuming a customer placed an order to purchase 600 shares at a price of HKD100 per share for Stock X through Invest Express on 1 September 2025 and set Good Till to 2 September 2025.

   Date	Order execution	Order status	Whether entitled to a scratch card?
   1 September 2025	A buy trade was executed for 500 shares at a price of HKD100	Pending Dealing	No scratch card
   2 September 2025	A buy trade was executed for the remaining 100 shares at a price of HKD95	Fully Executed	Entitled to 1 scratch card

How to use the brokerage fee coupon?

6. The Coupon(s) obtained will be applicable at customer level. Each Coupon will automatically be used to reduce the brokerage fee in the next executed buy or sell transactions of HK stocks, US stocks or Stock Connect Securities (each as defined in point 15) conducted in Eligible Securities Account(s) via Invest Express (the “Eligible Securities Transaction(s)”) during the designated period. The offers are provided on a per customer basis and the brokerage fee reduction is applied upfront (and not in the form of rebate).
7. In respect of each Eligible Securities Transaction, the actual brokerage fee payable will be calculated by deducting the face value of the relevant Coupon from the original brokerage fee (which is the standard brokerage fee minus any brokerage fee deduction amount entitled for other securities offers during the designated period (if any)). Brokerage fee excludes any custody fee, securities deposit charges, nominee services fee and any third party transaction charges such as transaction levy, stamp duty and trading fee, handling fee, securities management fee, transfer fee, capital gain tax, SEC fee and financial transaction tax etc.
8. The Coupon face value is denominated in Hong Kong dollars. Where the settlement currency of an Eligible Securities Transaction is not denominated in Hong Kong dollars, the Bank will convert the coupon value to the settlement currency of such transaction based on the exchange rate determined by the Bank as prevailing at the relevant time for the purpose of the brokerage fee reduction.
9. If a buy or sell order placed on HK stocks is partially or fully executed in more than one transaction within a single trading day, for the purpose of determining which Coupon (if available) to be used for that order as a whole, the Bank will count all the transactions for the same order after the relevant stock market closes on that day to calculate the total amount of original brokerage fee for that order.
10. If a buy or sell order placed on HK stocks or US stocks is executed via trades across multiple days, trades on different days will be considered as trades for different orders for the purpose of determining which Coupon (if available) to be used.
11. Each Eligible Securities Transaction can only use one Coupon. Each Coupon can be used once and not redeemable for cash or credit to bank account. For a Coupon used in a transaction, any unused amount of a Coupon will be forfeited and will not be refunded.
12. The Coupon obtained from the same Eligible Securities Transaction cannot be used in the same transaction.
13. For an Eligible Securities Transaction, where the Eligible Customers are holding more than one Coupons, the Bank will automatically select the Coupon which is closest to the amount of brokerage fee payable and has a lower amount.
    Illustrative example II (for reference only)
    Assuming a customer purchased 500 shares at a price of HKD100 per share for Stock X through Invest Express. So the total transaction amount is HKD50,000 and the standard brokerage fee (i.e. 0.25% of the transaction amount) is HKD125.

    Scenario	More than one Coupons available for this customer	Original brokerage fee	Coupon automatically selected for use in this transaction	Net brokerage fee payable (i.e. after deduction of the Coupon face value)
    1	Coupon A – $125 Coupon B – $100	$125	Coupon A – $125	$0
    2	Coupon C – $200 Coupon D – $150	$125	Coupon D – $150#	$0
    3	Coupon E – $150 Coupon F – $100	$125	Coupon F – $100	Customer to pay $25

    ^# The unused amount of $25 will be forfeited and will not be refunded.

Definitions

14. Securities trading channels of the Bank include online securities trading channels (including Hang Seng Invest Express mobile app, Hang Seng Personal e-Banking and Hang Seng Personal mobile app)* , Automated Securities Trading Hotlines, Manned Securities Trading Hotlines and designated branches.
    (*(a) SSE and SZSE listed ETFs trading cannot be conducted via Hang Seng Personal e-Banking. (b) US stocks trading can only be conducted via the US Securities Trading Service available at Invest Express. To activate the US Securities Trading Service, all of the account holders of the relevant securities accounts (i) must submit the W-8BEN Form or Substitute Form W-8BEN (via Invest Express) to the Bank and the form must be successfully processed as valid by the Bank subsequently; and (ii) must provide the relevant acknowledgement and confirmation as required in Invest Express, including acceptance of the “Agreement for United States ("US") Market Information Display Services”.)
15. “HK stocks” refer to Hong Kong dollar-denominated stocks listed on The Stock Exchange of Hong Kong Limited. “Stock Connect Securities” refer to A-shares/Exchange Traded Funds (ETFs) listed on the Shanghai Stock Exchange and/or Shenzhen Stock Exchange and eligible for Shanghai-Hong Kong Stock Connect Northbound Trading/Shenzhen-Hong Kong Stock Connect Northbound Trading. “US stocks” refer to Common Stocks (excluding warrants), Exchange Traded Funds (ETFs) and American Depository Receipts (ADRs) traded on New York Stock Exchange (NYSE), Nasdaq Global Market (NASDAQ), NYSE Amex Equities Market (AMEX) and NYSE ARCA.
16. “Eligible Securities Transactions” exclude locally traded overseas stocks, any listed securities settled by non-Hong Kong dollar (except Stock Connect Securities and US stocks), i-Shares, Exchange Fund Notes, Hong Kong International Airport retail bonds, Government of HKSAR retail bonds / iBonds, shares subscriptions of Hang Seng Monthly Investment Plans for Stocks and Initial Public Offering (IPO).

Miscellaneous

17. “Scratch Reward” is only available in Invest Express. Invest Express is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. If customer is outside of Hong Kong, the Bank may not be authorised to offer or provide customer with the products and services (including "Scratch Reward") available through Invest Express in the country or region customer is located or resident in.
18. The campaign offers are reduction of brokerage fee for Eligible Securities Transaction(s).
19. Unless otherwise specified, the campaign offers mentioned in these Terms and Conditions cannot be used in conjunction with other securities service offers of the Bank.
20. This campaign is not applicable to existing securities customers who hold only a joint-named securities account(s) under Integrated Accounts or who hold Share Margin Service account only, Commercial customers, Private Banking customers and any party who enjoys special privileges and offers.
21. No person other than the relevant securities customers and the Bank (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
22. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
23. These Terms and Conditions are subject to prevailing regulatory requirements (where applicable).
24. The Bank reserves the right to suspend, amend or terminate this campaign/offers and to amend these Terms and Conditions at any time without prior notice. The decision of the Bank on all matters relating to this campaign/the offers (including but not limited to the eligibility of the customers to use the Coupon(s) based on the Bank’s record) shall be final and binding on all parties concerned. In case of any reason the Bank is unable to provide the Coupon(s), the Bank reserves the right to substitute the Coupon(s) with other gift(s)/offer(s) having approximately the same value as the brokerage fee at any time without prior notice. The nature of the substitute gift(s)/offer(s) may differ from that of the Coupon(s).
25. In case of any discrepancy between the English and the Chinese versions of these Terms and Conditions, the English version shall prevail.

B. Specific Terms and Conditions

Applicable to existing securities customers (points 26 - 30)

26. This section is applicable to existing securities customers, i.e. customers holding securities accounts other than the New Securities Customers (as defined in point 32).
27. Existing securities customers who successfully completed a buy or sell transactions of HK stocks, US stocks and/or Stock Connect Securities (each as defined in point 15) by using the Eligible Securities Accounts (as defined in point 1) via any securities trading channels of the Bank during the period from 1 September 2025 to 30 November 2025 will be entitled to one scratch card per transaction.
28. The first scratch card scratched will give a Coupon. Each subsequent scratch card has one chance to win a Coupon. The face values of the Coupons (if drawn) vary, ranging from HKD10 to HKD888 and will be allotted by our system with results shown on “Scratch Reward” page instantly after scratching the cards. Eligible Customers who are not able to draw a Coupon will receive “Thanks for joining” notification. The Coupon(s) obtained (if any) will be automatically used in Eligible Securities Transactions during the period from 1 September 2025 to 31 December 2025.
29. The Bank reserves the right to change the face values (including the range) of the Coupons which may be available for allotment at any time without prior notice.
30. For existing securities customers who are eligible for SimplyStock, they can join this campaign: (a) for online trades in a calendar month during the above designated period, after the first HKD300,000 (or its equivalent in RMB or USD) transaction amount in a calendar month which is covered by the SimplyStock monthly fee is exceeded; and (b) for trades placed via non-online securities trading channels.

Applicable to New Securities Customers (points 31 - 38)

31. This section is applicable to New Securities Customers (as defined in point 32).
32. “New Securities Customers” refers to customers who successfully open sole-named securities account(s) under Integrated Accounts of the Bank ("New Securities Accounts") during the relevant Account Opening Period (described in illustrative example III), and all the account holder of the New Securities Account must not hold any securities account (personal/ joint) with the Bank within a period of 6 months preceding the account opening date. If a New Securities Customer opens more than one New Securities Account during the Account Opening Period(s), only New Securities Account with the earliest account opening date will be eligible for this offer. The Bank reserves the right of final discretion on which New Securities Account can enjoy this offer. For New Securities Customers, the “Eligible Securities Accounts” means the New Securities Accounts.
33. New Securities Customers will automatically join the “Scratch Reward” campaign from the 4th month after the month the New Securities Account is opened, and for the 5-month period from that 4th month (“Scratch Card Entitlement Period”) will be entitled to one scratch card per successfully completed buy or sell transaction of HK stocks, US stocks and/or Stock Connect Securities (each as defined in point 15) by using the Eligible Securities Accounts via any securities trading channels of the Bank and the Coupon(s) obtained will be automatically used in Eligible Securities Transactions during the 6-month period starting from the 4th month after the month the New Securities Account is opened (the “Coupon Usage Period”).
34. For the avoidance of doubt, the Coupon Usage Period ends either on the last day of the sixth month or on or before the closest Friday following the end of the sixth month, as determined by the Bank.
35. During the first to third months of the Scratch Card Entitlement Period (Scratch Card Period I), each scratch card scratched will give a Coupon. The face values of the Coupons vary, ranging from HKD10 to HKD888 and will be allotted by our system with results shown on “Scratch Reward” page instantly after scratching the cards.
36. During the fourth to fifth months of the Scratch Card Entitlement Period (Scratch Card Period II), each scratch card scratched has one chance to win a Coupon. The face values of the Coupons (if drawn) vary, ranging from HKD10 to HKD888 and will be allotted by our system with results shown on “Scratch Reward” page instantly after scratching the cards. Eligible Customers who are not able to draw a Coupon will receive “Thanks for joining” notification.
    Illustrative example III (for reference only)
    If customer A opens a New Securities Account on 1 September 2025, customer A will automatically join the campaign on 1 January 2026 till 3 July 2026.
    • Scratch Card Entitlement Period: 1 January 2026 to 31 May 2026
    • Scratch Card Period I: 1 January 2026 to 31 March 2026 (each scratch card scratched will get a Coupon. The face values of the Coupons vary, ranging from HKD10 to HKD888 and will be allotted by our system with results shown on “Scratch Reward” instantly after scratching the cards)
    • Scratch Card Period II: 1 April 2026 to 31 May 2026 (each scratch card scratched has one chance to win a Coupon. The face values of the Coupons (if drawn) vary, ranging from HKD10 to HKD888 and will be allotted by our system with results shown on “Scratch Reward” instantly after scratching the cards. Eligible Customers who are not able to draw a Coupon will receive “Thanks for joining” notification)
    • Coupon Usage Period: 1 January 2026 to 3 July 2026
37. The Bank reserves the right to commence, terminate, or suspend the campaign at any time without prior notice.
38. The Bank reserves the right to change the face values (including the range) of the Coupons which may be available for allotment at any time without prior notice.

Applicable to payroll customers (points 39 - 46)

39. This section is applicable to New Securities Customers who are Eligible Payroll Customers with Eligible Payroll Record during the 3 months after securities account opening month ("New Securities Customers with Payroll"). For the avoidance of doubt, in respect of customers to whom this section applies, the preceding points 31 to 38 do not apply. For the purpose of this section, “New Securities Customers” refers to customers who successfully open sole-named securities sub-account(s) under Integrated Accounts of the Bank (“New Securities Accounts”) during the relevant Account Opening Period (described in illustrative example IV), and the account holder of the New Securities Account must not hold any securities account (personal/joint) with the Bank within a period of 6 months preceding the account opening date. If a New Securities Customer opens more than one New Securities Account during the Account Opening Period(s), only New Securities Account with the earliest account opening date will be eligible for this offer. The Bank reserves the right of final discretion on which New Securities Account can enjoy this offer. For New Securities Customers with Payroll, the “Eligible Securities Accounts” means the New Securities Accounts, and the account holders of the New Securities Account must not hold any securities account (personal/joint) with the Bank within a period of 6 months preceding the account opening date. If a New Securities Customer opens more than one New Securities Account during the Account Opening Period(s), only New Securities Account with the earliest account opening date will be eligible for this offer. The Bank reserves the right of final discretion on which New Securities Account can enjoy this offer. For New Securities Customers with Payroll, the “Eligible Securities Accounts” means the New Securities Accounts.
40. “Eligible Payroll Customer” refers to any personal customer who has recorded an Eligible Payroll Record in the customer’s HKD savings/HKD current account held with the Bank ("Payroll Account").
    “Eligible Payroll Record” refers to the employer crediting HKD salary directly from the company account into the customer’s Payroll Account via autopay (which autopay must be specified to be for payroll purposes and must be recognized by the Bank’s system as such).
    The customer’s identity as an Eligible Payroll Customer will be updated on the 7th working day in the month following the Eligible Payroll Record is made. Working day here refers to Monday to Saturday (excluding public holidays). Any salary transferred on public holiday / after the cut-off time of the Bank will be processed on the next working day. If the next working day falls in the following month (M), the customer’s identity as an Eligible Payroll Customer will be updated in the Bank’s record on the 7th working day in the subsequent month (M+1). The Bank reserves the right of final decision should there be any dispute in the definition of “Eligible Payroll Record” or in the recognition of the customer’s identity as an “Eligible Payroll Customer”.
41. This offer is not applicable to staff of the Bank and its subsidiaries, or those who are eligible for the Bank's staff benefits.
42. New Securities Customers with Payroll will automatically join the “Scratch Reward” campaign from the 4th month after the month the New Securities Account is opened, and for the 5-month period from that 4th month (“Scratch Card Entitlement Period”) will be entitled to one scratch card per successfully completed buy or sell transaction of HK stocks, US stocks and/or Stock Connect Securities by using the Eligible Securities Accounts via any securities trading channels of the Bank and the Coupon(s) obtained will be automatically used in Eligible Securities Transactions during the 6-month period starting from the 4th month after the month the New Securities Account is opened (the “Coupon Usage Period”).
43. For the avoidance of doubt, the Coupon Usage Period ends either on the last day of the sixth month or on or before the closest Friday following the end of the sixth month, as determined by the Bank.
44. During the Scratch Card Entitlement Period, each scratch card scratched will get a Coupon. The face values of the Coupons vary, ranging from HKD10 to HKD1,888 and will be allotted by our system with results shown on “Scratch Reward” page instantly after scratching the cards.
    Illustrative example IV (for reference only)
    If customer B opens a New Securities Account on 1 September 2025 and maintains the first “Eligible Payroll Record” from 1 September 2025 to 30 November 2025, customer B will automatically join the campaign on 1 January 2026 till 3 July 2026.
    • Scratch Card Entitlement Period: 1 January 2026 to 31 May 2026.
    • Scratch Card Period: 1 January 2026 to 3 July 2026 Each scratch card scratched will get a Coupon. The face values of the Coupons vary, ranging from HKD10 to HKD1,888 and will be allotted by our system with results shown on “Scratch Reward” instantly after scratching the cards)
    • Coupon Usage Period: 1 January 2026 to 3 July 2026
45. The Bank reserves the right to commence, terminate, or suspend the campaign at any time without prior notice.
46. The Bank reserves the right to change the face values (including the range) of the Coupons which may be available for allotment at any time without prior notice.

(October 2025)