24-hour Business Partner Direct User Guide
Hong Kong:2198 8000
Mainland (Toll-free)*: 4001 20 8288
Short-cut Keys
Press 1 Cantonese 2 Putonghua 3 English
| Account Balance | |
|---|---|
| Press 1 | Existing Hang Seng Bank Customers |
| Press 2 | Phone Banking Services |
| Press 2 | Account Balance and Total Relationship Balance Enquiries (Key in User Information) |
| Press 1 | Account Balance Enquiries |
| Remittance Service Enquiries | |
| Press 1 | Existing Hang Seng Bank Customers |
| Press 1 | General Enquiries |
| Press 5 | Cash Management Services Enquiries |
| Press 1 | Enquiries about the Remittance Service |
| Business e-Banking Services | |
| Press 1 | Existing Hang Seng Bank Customers |
| Press 1 | General Enquiries |
| Press 1 | E-services Enquiries |
| Press 1 | For Hang Seng Business e-Banking Services |
| 1 Select language and get started | |
|---|---|
| Press 1 Cantonese 2 Putonghua 3 English | |
| Press 1 | Existing Hang Seng Bank Customers |
| Press 2 | New Customers |
| 2 Select your service and follow instructions | |||||||
|---|---|---|---|---|---|---|---|
| Press 1 General Enquiries | |||||||
| Press 1 | for E-services Enquiries | ||||||
| Press 2 | for Enquiries about the Types of Hang Seng Bank Accounts | ||||||
| Press 3 | for Business Loan and Commercial Card Enquiries | ||||||
| Press 4 | for Trade Services | ||||||
| Press 5 | for Cash Management Services Enquiries | ||||||
| Press 6 | for Investment, Insurance and MPF Enquiries# | ||||||
| Press 7 | for Other Services Enquiries
|
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| Press 2 Phone Banking Services | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Press 2 | for Account Balance and Total Relationship Balance Enquiries | ||||||||||
| Press 3 | for Funds Transfers, Buying or Selling Foreign Currencies and Gold Services^ | ||||||||||
| Press 6 | for Other Services Enquiries
|
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Currency and Gold Product Codes
| Currency / Deposits | Code |
|---|---|
| HKD‡ | 10 |
| USD | 12 |
| GBP | 13 |
| AUD | 14 |
| CAD | 16 |
| JPY | 17 |
| NZD | 18 |
| Currency / Deposits | Code |
|---|---|
| CHF | 19 |
| EUR | 20 |
| SGD† | 24 |
| TWD† | 25 |
| THB | 26 |
| CNY | 27 |
| ZAR | 28 |
| Gold Product | Code |
|---|---|
| Statement/Passbook Gold | 60 |
| 99 Gold | 61 |
| God of Wealth Ingot | 62 |
| Gold Product | Code |
|---|---|
| Australian Nugget | 63 |
| American Eagle | 64 |
| Maple Leaf | 65 |
| * | 24-hour Business Partner Direct — Mainland (Toll-free) allows you to contact Hang Seng Bank Limited for free even when staying in Mainland China. This hotline is applicable to general enquiries on commercial banking services, but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards. Please note that Hang Seng Bank Limited assumes no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto. |
| ^ | Foreign Currencies and Gold Related Services Business Hours: Mon-Fri 8:00am - 7:00pm Sat 8:00am - 1:00pm |
| ‡ | For deposit rates enquiries only |
| † | For notes exchange rates enquiries only |