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Account Balance |
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Press 1 |
Existing Hang Seng
Bank Customers |
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Press 2 |
Phone Banking
Services |
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Press 2 |
Account Balance
Enquiries (Key in User Information) |
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Press 1 |
Account Balance
Enquiries |
|
Remittance Service
Enquiries |
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|
Press 1 |
Existing Hang Seng
Bank Customers |
|
Press 1 |
General Enquiries |
|
Press 5 |
Cash Management
Services Enquiries |
|
Press 1 |
Enquiries about the
Remittance Service |
|
Business e-Banking
Services |
|
|
Press 1 |
Existing Hang Seng
Bank Customers |
|
Press 1 |
General Enquiries |
|
Press 1 |
E-services Enquiries |
|
Press 1 |
For Hang Seng
Business e-Banking Services |
|
1 Select language
and get started |
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|
Press 1 Cantonese
2 Putonghua 2 English |
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|
Press 1 |
Existing Hang Aseng
Bank Customers |
|
Press 2 |
New Customers |
|
Press 1 General Enquiries |
||
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Press 1 |
for E-services Enquiries |
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|
Press 2 |
for Enquiries about the Types of Hang
Seng Bank Accounts |
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Press 3 |
for Business Loan and Commercial Card
Enquiries |
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Press 4 |
for Trade Services |
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Press 5 |
for Cash Management
Services Enquiries |
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Press 6 |
for Investment,
Insurance and MPF Enquiries# |
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Press 7 |
for Other
Services Enquiries |
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Press 1 |
For Rate
Enquiries |
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|
Press 2 |
For enquiries
about Bank Confirmation, or notifications of the company information update
and account status |
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Press 8 |
Contact the
Customer Service Representatives |
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Press 2 Phone
Banking Services |
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Press 2 |
for Account Balance
Enquiries |
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Press 3 |
for Funds Transfers,
Buying or Selling Foreign Currencies and Gold Services^ |
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|
Press 6 |
for Other
Services Enquiries |
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|
Press 1 |
to enquire
about status of cheques issued / deposited and details of inward remittances |
|
|
Press 2 |
to change
Phone PIN |
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|
Press 3 |
to enquire
about transaction history |
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Press 4 |
to request statement
and cheque book |
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Currency and Gold Product Codes |
||||
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Currency
/ Deposits |
Code |
Currency
/ Deposits |
Code |
|
|
HKD‡ |
10 |
|
CHF |
19 |
|
USD |
12 |
|
EUR |
20 |
|
GBP |
13 |
|
SGD† |
24 |
|
AUD |
14 |
|
TWD† |
25 |
|
CAD |
16 |
|
THB |
26 |
|
JPY |
17 |
|
CNY |
27 |
|
NZD |
18 |
|
ZAR |
28 |
|
Gold
Product |
Code |
|
Gold
Product |
Code |
|
Statement/Passbook
Gold |
60 |
Australian
Nugget |
63 |
|
|
99
Gold |
61 |
American
Eagle |
64 |
|
|
God
of Wealth Ingot |
62 |
Maple
Leaf |
65 |
|
* |
24-hour
Business Partner Direct — Mainland (Toll-free) allows you to contact Hang
Seng Bank Limited for free even when staying in Mainland China. This hotline
is applicable to general enquiries on commercial banking services, but not
applicable to enquiries/transactions of investment related matters. The
toll-free hotline can be accessed from mobile lines, fixed telephone lines,
payphones and call cards. Please note that Hang Seng Bank Limited assumes no
responsibility for charges by any phone/telecommunications service providers,
as well as all claims, disputes and complaints in relation thereto. |
|
^ |
Foreign
Currencies and Gold Related Services Business Hours: |
|
‡ |
For
deposit rates enquiries only |
|
† |
For
notes exchange rates enquiries only |
Online Important Notices
(For details, please visit Hang Seng Bank website - Online
Terms & Conditions)
©
Hang Seng Bank Limited
The
website is intended for Hong Kong customers. Cross-border disclaimer Member HSBC Group