Terms and Conditions of the “Gold Horse Ornament Offer for the Enrollment of Designated Life Insurance Plan” (“Promotion”):

  1. This application period of this promotion is from 1 January 2026 to 31 March 2026 (both days inclusive) (“Promotion Period”).
  2. This Promotion is applicable to personal customers (“Selected Customers”) of Hang Seng Bank Limited (“Hang Seng Bank”), and is not applicable to corporate customers of Hang Seng Bank.
  3. This Promotion is only applicable to the following life insurance plans (“Designated Life Insurance Plans”):
    1. CouponPower Guaranteed Life Insurance Plan; and
    2. The Choice 5-Year Life Insurance Plan (HKD) / (USD).
  4. Subject to these terms and conditions, a Selected Customer who has met the following criteria (“Eligible Policyholder”) is entitled to the Offer:
    1. Submit an online application for any Designated Life Insurance Plan on Hang Seng Bank website during the Promotion Period (“Eligible Application”); and
    2. Complete an Eligible Transaction.
  5. “Eligible Transaction” refers to any successful Eligible Application where:
    1. the premium payment frequency of the relevant policy (“Eligible Policy”) must be of annual payment or aggregate premium;
    2. the Eligible Policy’s issue date must be on or before 30 April 2025; and
    3. the Eligible Policy must be in force for at least 45 days (including the 45th day) after cooling-off period and at the time of distribution of the Offer.
    Any Eligible Policy application that is not credited, is cancelled, or is refunded does not qualify for this Promotion.
  6. Subject to these terms and conditions, each Eligible Policyholder is entitled to receive a maximum one piece of the respective gold horse ornament (“Offer”) if the total premium of all Eligible Policies has reached the following requirement:
    Total Premium
    (before applying relevant premium discount(s) (if any))     		Gold Horse Ornament
    HKD200,000 - HKD499,999 Delicate
    HKD500,000 - HKD999,999 Refined
    HKD1,000,000 - HKD1,499,999 Classic
    HKD1,500,000 - HKD1,999,999 Jumbo
    HKD2,000,000 or above Supreme
  7. Each Eligible Policyholder is entitled to the Offer only once under the Promotion. If an Eligible Policyholder conducts more than one Eligible Transaction during the Promotion Period, the total premiums (before applying relevant premium discount (if any)) of all the relevant Eligible Policies will be calculated for this Promotion.
  8. Hang Seng Bank shall mail the gold horse ornament redemption letter (“Redemption Letter”) to each Eligible Policyholders on or before 31 July 2026.
  9. Each Eligible Policyholder must ensure that the address as registered with Hang Seng Insurance Company Limited (“Hang Seng Insurance”) is accurate and up to date. If any Redemption Letter is not received by an Eligible Policyholder because the Eligible Policyholder’s contact information provided is incorrect or the Redemption Letter is unsuccessfully delivered (except due to any fault or mistake of Hang Seng Bank and/or Hang Seng Insurance), Hang Seng Bank will not reissue the Redemption Letter, and the Eligible Policyholder is deemed to have forfeited the Offer.
  10. Each Eligible Policyholder must keep the Redemption Letter safe. The Redemption Letter will not be re-issued if lost, stolen or defaced.
  11. Each Eligible Policyholder must redeem the Offer by the designated date according to the instructions in the Redemption Letter. Otherwise, the Eligible Policyholder is deemed to have forfeited the Offer.
  12. Hang Seng Bank and Hang Seng Insurance are not the supplier of the Offers and do not assume any liability in relation to them. The supplier is solely responsible for all issues related to the Offers. Any dispute arising in relation to any Offer shall be resolved between the customer and the relevant supplier.
  13. Hang Seng Bank reserves the right to vary or convert the Offer to other forms of rewards to any Eligible Policyholder from time to time without prior notice and without assigning any reason whatsoever, and the nature and value of the rewards may be different from those of the original reward.
  14. Unless otherwise stated by Hang Seng Bank, under no circumstances can the redeemed Offer be changed or cancelled, nor can the Offer be transferred or exchanged for cash or other gifts or benefits.
  15. Only Eligible Policyholders who are Selected Customers and whose Eligible Policy(ies) is/are still effective on the expiry of the cooling-off period and at the time of distribution of the Offer are eligible for the Offer, subject to all the terms and conditions herein.
  16. Any transaction which is eventually cancelled, returned or found to be fraudulent is considered as an ineligible transaction which does not qualify for this Promotion.
  17. Hang Seng Insurance has the right to decide whether or not to accept the insurance application based on information provided by the Eligible Policyholders and/or the life insured upon application.
  18. This Promotion is jointly offered by Hang Seng Bank and Hang Seng Insurance. Hang Seng Bank and Hang Seng Insurance reserve the right to adjust, withdraw or cancel this Promotion and/or the Offer and to amend or revise any of these terms and conditions at any time and from time to time without prior notice and without assigning any reasons whatsoever.
  19. The decision of Hang Seng Bank and Hang Seng Insurance in relation to this Promotion and the Offer is final and conclusive, which is binding on all parties concerned. In case of any dispute, the decision of Hang Seng Bank and Hang Seng Insurance prevails.
  20. No person other than the Eligible Policyholder, Hang Seng Bank (which includes its successors and assigns) and Hang Seng Insurance (which includes its successors and assigns) has any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
  21. These terms and conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”).
  22. These terms and conditions are subject to prevailing regulatory requirements.
  23. In case of any discrepancy between the English and Chinese versions of the terms and conditions, the English version prevails.

For detailed information, terms, conditions, exclusions, important notes and product risks of the Designated Life Insurance Plans, please refer to relevant product brochure, and the policy terms prevail.

The above Designated Life Insurance Plans are underwritten by Hang Seng Insurance. Hang Seng Insurance is authorised and regulated by the Insurance Authority in Hong Kong. Hang Seng Bank is an insurance agency authorised by Hang Seng Insurance for distribution of these plans. These plans are products of Hang Seng Insurance but not Hang Seng Bank. Upon application for any of these plans, insurance premium will be payable to Hang Seng Insurance, and Hang Seng Insurance will provide Hang Seng Bank with commission and performance bonus as remuneration for distribution of the plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and the customer out of the selling process or processing of the related insurance product transactions, Hang Seng Bank will enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the insurance products should be resolved between Hang Seng Insurance and the customer directly.