Terms and Conditions - Hang Seng Bank

Terms and Conditions of Hang Seng Mastercard Credit Card Priority Booking for "Dream Concert 2026 World Tour – Hong Kong" (the "Promotion")

The Promotion is applicable to Hang Seng Mastercard Credit Card, including Affinity Card (the “Eligible Hang Seng Mastercard Credit Card(s)”) customers (the “Customer(s)”), but excluding other Commercial Card, other Business Card, other Spending Card, Hang Seng Bupa card and e-shopping Mastercard.
To be eligible for the Promotion, Customers are required to settle the whole payment by using their Eligible Hang Seng Mastercard Credit Card.
The Promotion is applicable to the purchase of "Dream Concert 2026 World Tour – Hong Kong" (the “Concert”) tickets (the “Ticket(s)”) at the designated website (hkt.hkticketing.com), HK Ticketing (“HK Ticketing”), only. To enjoy priority Ticket booking, customers must be, or register to be, a member of HK Ticketing, with phone number and email verification required for registration. Please refer to https://hkt.hkticketing.com/hant/#/home and https://hkt.hkticketing.com/hant/#/news/detail/205.
The Promotion’s priority ticket purchase only includes tickets priced at HKD2,488, HKD2,288 and HKD1,988.
The priority booking period of the Promotion is on 6 January 2026, please refer to the Promotion materials listed on this promotional page. Tickets are limited on a first-come-first-served basis and available while stocks last.
Upon successful purchase transaction, Customer will receive an order confirmation email sent by HK Ticketing to the email address registered with HK Ticketing. If you do not receive the order confirmation email after the order is confirmed, please contact HK Ticketing customer service team for assistance. Customers should ensure the email address and information are correct on HK Ticketing membership subscription record. Hang Seng Bank Limited (“Hang Seng”) and HK Ticketing are not responsible for undelivered Tickets due to wrong or inaccurate email address or information. In case of any related enquiry, the Customers shall directly contact HK Ticketing for enquiry.
HK Ticketing will automatically assign available seats for Customers. Seating request is not allowed, and the exact seat number will be shown on the Tickets .
This concert is only allowed for participants aged 3 or above with valid identification documents. Children under 16 must be accompanied by an adult or legal guardian, and all must hold a valid event ticket. The organizer and venue reserve the right to verify participants' identification documents for age verification upon entry. Failure to pass this verification may lead to denial of entry.
Each HK Ticketing registered account is allowed to purchase up to 4 Tickets for the same performance and price category per transaction. Regardless of price and performance, a maximum of 4 tickets is allowed per HK Ticketing registered account. The purchase of Tickets is based on a first-come-first-served basis, and while stocks last. Customer Service Fee and Delivery Fee (if applicable) will be charged by HK Ticketing. For the abovesaid details, please refer to designated ticketing website.
All purchased and issued Tickets cannot be exchanged, cancelled, returned or refunded.
Customer Service Fee of HKD120 per ticket and an extra Delivery Fee will be charged for courier services per transaction by HK Ticketing (Hong Kong: HKD40 / Macau: HKD45 / Chinese Mainland: HKD200 / Overseas – Other than Hong Kong, Macau & Chinese Mainland HKD350 or above). Once the transaction is accepted, total price of Ticket(s) Customer Service Fee and Delivery Fee (if applicable) will be debited instantly from the Customer’s Eligible Credit Card account. The amount is not refundable, and the transaction is valid only if the account has sufficient available credit limit. All relevant ticketing fees or services fees paid during the booking transaction including but not limited to the Delivery Fee, the Customer Service Fee and the handling /Administration Fee are non-refundable under whatever circumstances.
Customers shall collect tickets according to the selected ticket collection options available for the concert. If tickets are collected at the “Self-service Ticket Collection Kiosk”, the Customer has to present the “Dynamic QR Code” in “My Tickets” from HK Ticketing website to collect tickets at the “Self-service Ticket Collection Kiosk” from 13 January 2026. For the locations and handling details of the “Self-service Ticket Collection Kiosk”, please refer to https://hkt.hkticketing.com/hant/#/news/detail/0/4. If ticket delivery by courier, tickets will be delivered to the designated address as registered in the booking via courier services starting from 13 January 2026. Customers should ensure that the delivery address/information as provided is correct. No amendments of delivery address/information following a successful ticket purchase are permitted. Hang Seng, China Liujiu Culture Limited and HK Ticketing are not responsible for tickets that are not delivered due to wrong or incomplete delivery address/information being provided. Customers who have not received their priority booking tickets for the show by 27 January 2026 should HK Ticketing Purchase Hotline at 31 288 288 (daily from 10:00am to 8:00pm) or by email to online@hkticketing.com for assistance.
Each Ticket admits one person only. The ticket must be presented on-site for admission.
The Promotion cannot be used in conjunction with other offers, promotions, or discounts.
Customers must be or register to be a HK Ticketing member to purchase Tickets. The HK Ticketing member service is bound by the terms and conditions set by HK Ticketing. For the details, please contact HK Ticketing.
The Concert is organized by China Liujiu Culture Limited. All information and services are directly supplied by China Liujiu Culture Limited who are solely responsible for all obligations and liabilities related to the Concert. Hang Seng does not accept any liabilities in connection with the Concert.
In case the Concert is cancelled or postponed, China Liujiu Culture Limited is responsible for the relevant event arrangement and reserves the right for the reschedule of the event.
Booking service of Tickets is provided by HK Ticketing. The use of booking service of Tickets is subject to the terms and conditions prescribed by HK Ticketing. Hang Seng disclaims any liabilities in relation thereto.
Hang Seng, China Liujiu Culture Limited and HK Ticketing reserve the right to suspend, revise or terminate the Promotion at any time and to amend the terms and conditions thereof from time to time without prior notice.
No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
These terms and conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
These terms and conditions are subject to prevailing regulatory requirements.
In case of disputes, the decision of Hang Seng, China Liujiu Culture Limited and HK Ticketing shall be final.
Reselling of the Tickets is strictly prohibited. Hang Seng reserves the right to confiscate or cancel any Ticket found to have been resold, without further notice.
The English version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Terms and Conditions of Hang Seng Credit Card "Dream Concert 2026 World Tour – Hong Kong" Concert Ticket Lucky Draw (“Lucky Draw Promotion”)

The Lucky Draw Promotion period is valid from 24 December 2025 to 9 January 2026 (both dates inclusive) (“Promotion Period”).
This Lucky Draw Promotion is applicable to the Principal Card cardholders of Hang Seng Credit Card(s) only (“Eligible Customers”), including Affinity Card (“Eligible Credit Card(s)”), but excluding Commercial Card, Business Card, Spending Card, USD Visa Gold Card, Hang Seng Bupa Card, Renminbi Credit Card, Private Label Card and Supplementary Card.
Eligible Customers must opt-in SMS channel to receive Hang Seng latest offers, promotion and services message to be entitled to the Lucky Draw Promotion during the Promotion Period.
To enjoy the Lucky Draw Promotion, Eligible Customers must successfully register the Lucky Draw Promotion once at +FUN Centre in Hang Seng Personal Banking mobile app (Log on Hang Seng Personal Banking mobile app. Select “Cards” > “+FUN Centre” > Select this Lucky Draw Promotion and register). Each customer only needs to register once. All Eligible Principal Credit Cards under the Customer’s name will then participate in this Lucky Draw Promotion. Only Eligible Transactions made from the registration date to the end of the Promotion Period will be counted for the Lucky Draw Promotion.

Mechanism to obtain lucky draw chances:

i.	Each Eligible Customer who has registered the Lucky Draw Promotion via +FUN Centre in Hang Seng Personal Banking mobile app successfully will be entitled to obtain 3 lucky draw chances during the Promotion Period
ii.	Each Eligible Customers will be entitled to obtain 1 lucky draw chance for every accumulated net spending of HKD500 of Eligible Transactions with any Eligible Credit Card under the Customers’ name, up to a maximum of 100 lucky draw chances during the Promotion Period.
iii.	Each Eligible Customer can obtain a maximum of 103 lucky draw chances during the Promotion Period.

Hang Seng Bank Limited (“Hang Seng”) will draw the winners from Eligible Customers (“Prize Winner”) randomly by computer. Each Prize Winner can get 2 "Dream Concert 2026 World Tour – Hong Kong" (“Concert”) tickets (“Reward”) for the entire Promotion Period. The Concert tickets’ dates and seats will be assigned randomly with no selection allowed (the Concert ticket date can be any date on 6 February or 7 February 2026). Any change request to the assigned date and/or seating is not allowed. In case of any dispute, the decision of Hang Seng is final and conclusive.

Card Spending Period	Quotas	Online Announcement Date	Prize for redemption
24 December 2025 – 9 January 2026	20	On or before 28 January 2026	Two HKD1,188 concert tickets

Eligible Transaction means eligible local / overseas / online net retail transactions conducted with physical Eligible Credit Card or mobile payment during the Promotion Period, excluding any online bill payments via Hang Seng Personal e-Banking (including but not limited to water bills, electricity bills, insurance premiums, payments to other banks and credit cards, etc.) and tax payments, all Alipay and WeChat Pay transactions, phone/fax orders (including bill payments and purchases), transactions in Hong Kong Dollars at the point of sales (in case of online transactions, the place of registration and/or settlement of the merchant) outside Hong Kong (“DCC Transaction”), cash coupon purchase, instalment payments, balance transfers, split transactions, “Octopus Automatic Add-Value Service” auto top-up amounts (including but not limited to reloading of Smart Octopus via e-wallets or other channels), purchase and/or reload of stored value cards or e-wallets or transactions via e-wallets, purchase of products/services at financial / non-financial institutions (including but not limited to foreign currency, money orders, travellers’ cheques, deposits and money transfers and Trading Platform spending in Plus500, IG.com etc.), casino chip purchases, autopays, cash advance transactions, handling fees of cash advance/annual fees/handling fees/finance charges, late charges of credit cards and any transactions under recurring payment instructions or Transactions of Tuition Fee Payment / Examination Fee Payment / Bookstores made with University / College Affinity Credit Card, please refer to related Hang Seng Bank website for relevant spending definition and details (“Eligible Transactions”). Any transactions that are found to be fraudulent unposted, cancelled or refunded will be considered as ineligible transactions and are not applicable to this Lucky Draw Promotion and no lucky draw chance will be rewarded.
Eligible Retail Transactions and eligible merchant codes shall be classified according to the merchant codes/transaction types as defined by Visa Worldwide Pte. Limited, Mastercard Asia/Pacific (Hong Kong) Limited and UnionPay International or determined by the respective merchant's acquiring bank, and at the sole and absolute discretion of Hang Seng. Hang Seng has no obligation to clarify which transactions are eligible for the lucky draw chance before the Customers conduct the transactions. The decision on the Eligible Transaction definition of Hang Seng shall be final.
If there is more than one Eligible Credit Card under Eligible Customer, Eligible Transactions made by all Eligible Principal Credit Card (s) under the Customer’s name will be included on a combined basis.
Unless otherwise specified, eligible local/overseas/online retail transactions include but not limited to:
1. Eligible Online Spending Transaction includes any online spending transactions in Hong Kong Dollars or foreign currencies with Eligible Credit Card. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
2. Eligible Overseas Spending include overseas retail spending in foreign currencies made with Eligible Credit Card, excluding dynamic currency conversion transaction. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
3. Eligible Mobile Payment Transaction includes any transactions made in Hong Kong Dollars settled by Mobile Payment Services with Eligible Credit Card which are registered to Apple Pay, Google Pay™, Samsung Pay and UnionPay App (collectively, “Mobile Payment Services”) that are recognized by Hang Seng.
All Eligible Transactions must be completed from the registration date to the end of the Promotion Period and posted to the relevant card account within 2 days after the Promotion Period.
Eligible Transactions are based on the net spending amount, which means the final amount charged to the Eligible Credit Card, and the use of any discount offers, +FUN Dollars, yuu Points or Merchant Dollars (if applicable) will not be taken into account.
Hang Seng will determine the eligibility of the customers for all lucky draw chances based on the registration and transactions records held by Hang Seng. In case of any disputes, Hang Seng’s records shall be final and conclusive.
No alteration or cancellation can be made to the registration. Customers must keep the original sales slips of all posted transactions for verification purpose should any dispute arise. Hang Seng reserves the right to request customers to provide the relevant original sales slips for verification. All sales slips submitted to Hang Seng will not be returned.
The eligible transactions shall be determined at the sole and absolute discretion of Hang Seng.
Hang Seng will send an SMS text message to the Contact Number of each Prize Winner; the winner list and Reward redemption details will be posted on hangseng.com/flash9 on or before 28 January 2026. Each Prize Winner must follow the Reward redemption details to redeem the Reward, and must ensure that, at the time of the Reward redemption, the Eligible Credit Card account remains valid and in good standing, and that the Contact Number remains valid. If any Prize Winner fails to do so, it may result in Hang Seng’s inability to provide such Reward, and the Eligible Customer is deemed to have forfeited the Reward. Prize Winners can call 24-hour Hang Seng Credit Card Marketing Enquiry Hotline 2998 6899 to check the Reward details.
This concert is only allowed for participants aged 3 or above with valid identification documents. Children under 16 must be accompanied by an adult or legal guardian, and all must hold a valid event ticket. The organizer and venue reserve the right to verify participants' identification documents for age verification upon entry. Failure to pass this verification may lead to denial of entry.
The Concert is organized by Liujiu Culture. All information and services are directly supplied by Liujiu Culture who are solely responsible for all obligations and liabilities related to the Concert. Hang Seng does not accept any liability in connection with the Concert.
Liujiu Culture is responsible for the Concert’s arrangement and reserves the right to reschedule and/or cancel the Concert at any time. Liujiu Culture also reserves the right to reduce the number of seats available for the Concert at any time.
Hang Seng reserves the right to replace the Reward with any alternative gift or other forms of rewards (equivalent to the same value/ amount) without prior notice.
Each Eligible Customer is deemed to have agreed to and accepted the transfer by Hang Seng to the designated redemption centre of the first 6 digits and last 4 digits of the Eligible Credit Card and Eligible Customer’s surname for the purpose of verifying the Rewards redemption for this Lucky Draw Promotion.
By participating in the Lucky Draw Promotion, Customers have accepted and agreed to be bound by terms and conditions of the Lucky Draw Promotion.
The Reward cannot be cancelled, altered, transferred, sold, refunded or exchanged for cash, other products or service under any circumstance once it is issued. The Reward is bounded by the related terms and conditions issued by the supplier.
Hang Seng assumes no responsibility for technical hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed electronic transmission or any other reason such as incorrect or not up-to-date email address or local SMS receiving number at Hang Seng record which may limit a Prize Winner’s ability to receive the email or local SMS on the prize winning of the Lucky Draw Promotion.
Reselling of the tickets is strictly prohibited. Hang Seng reserves the right to confiscate or cancel any ticket found to have been resold, without further notice.
Hang Seng reserves the right to suspend, revise or terminate the Lucky Draw Promotion and to amend these terms and conditions at any time and from time to time without prior notice. In case of any dispute arising out of the Lucky Draw Promotion, the decision of Hang Seng is final and conclusive.
No person other than the Eligible Customer and Hang Seng (which includes its successors and assigns) has any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
These terms and conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
These terms and conditions are subject to prevailing regulatory requirements.
The English version of these terms and conditions prevails whenever there is any discrepancy between the English and Chinese versions.

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