Terms and Conditions - Hang Seng Bank

Terms and Conditions for “Hang Seng Mastercard Credit Card Presents: IAN CHAN :GROWTH: LIVE 2026” Hang Seng Mastercard Credit Card Second Round Priority Booking (the “Promotion”)

The Promotion is applicable to Hang Seng Mastercard Credit Card, including Affinity Card (the “Eligible Credit Card(s)”) customers (the “Customer(s)”), but excluding Commercial Card, Business Card, other Spending Card, Renminbi Credit Card, e-shopping Mastercard and Private Label Card.
To be eligible for the Promotion, Customers are required to settle the whole payment by using their Eligible Credit Card.
The priority booking period for Eligible Credit Cards is from 4:00 pm on 19 May 2026 to 4:00 pm on 20 May 2026, while stocks last. During the priority booking period, Customers can purchase the priority booking tickets through the HK Ticketing website www.hkticketing.com.
For the priority booking period of the Promotion, please refer to the Promotion materials listed on this promotional page. Tickets are limited on a first-come-first-served basis and are available while stocks last.
Upon successful purchase, customer must collect their purchased tickets according to the selected ticket collection method. If customer choose to collect the tickets via “Dynamic Pickup QR Code” at a “Self-service Ticket Collection Kiosk”, customer may start collecting the tickets from 23 June 2026 by using the dynamic QR code available in the “My Tickets” on the HK Ticketing website. For the location and details of the “Self-service Ticketing Kiosks”, please visit https://hkt.hkticketing.com/en/#/news/detail/0/4. If customer choose to receive tickets by delivery, an additional delivery fee will be charged per transaction (Hong Kong: HKD40), a maximum of 4 tickets per delivery. The tickets will be mailed by courier starting from 23 June 2026 to the Hong Kong address provided by the customer at the time of purchase (the submitted address cannot be changed). For details and arrangement of delivery, please refer to https://hkt.hkticketing.com/. If tickets are not delivered by 8 July 2026, please contact HK Ticketing for assistance by email: online@hkticketing.com or by phone: (852) 31 288 288 (Office hours: Monday to Sunday 10am-8pm). Customers should ensure the email address and delivery address on HK Ticketing record entered upon ticket purchase checkout are correct. Hang Seng Bank Limited (“Hang Seng”), MakerVille (“Concert Organizer”) and HK Ticketing shall not be responsible for any undelivered tickets due to wrong or inaccurate delivery address or information provided. In case of any related enquiry, the Customers shall directly contact HK Ticketing for enquiry.
HK Ticketing system will automatically select the best available seats to Customers at the time of the Transaction after Customers select concert date, time, number of ticket and price. No seat selection is available. The booking transaction requires payment to be completed within five (5) minutes. Otherwise, the booking order will be automatically cancelled.
A non-refundable customer services fee of HKD50 per ticket and delivery fee (if applicable) will be charged. A maximum of 4 tickets are allowed to purchase in the same price category for a performance per transaction and a maximum of 4 tickets are allowed to purchase for each HK Ticketing registered account. Tickets are available while stocks last.
All purchased and issued Ticket(s) cannot be exchanged, cancelled, returned or refunded. If the Tickets are lost, defaced or stolen, the Concert Organizer and HK Ticketing will not reissue or replace the tickets and will not bear any responsibility and/or compensation.
Each Ticket admits one person only. An original of the valid ticket (with ticket stub(s) intact) must be presented for admission.
Age restriction: This concert is only allowed for participants aged 6 or above with valid identification documents. Children under 16 must be accompanied by an adult or legal guardian, and all must hold a valid event ticket. The organizer and venue reserve the right to verify participants' identification documents for age verification upon entry. Failure to pass this verification may lead to denial of entry.
The Promotion cannot be used in conjunction with other offers, promotions, or discounts.
Ticket booking, delivery, and re-issuance are subject to the terms and conditions of HK Ticketing.
The Concert is organized by Concert Organizer. All information and services are directly supplied by Concert Organizer. Hang Seng does not accept any liabilities in connection with the Concert.
The Concert Organizer has the sole discretion in decisions and announcements regarding arrangements of postponement or refund of the Activity, including where the aforementioned is due to any incidents (including any force majeure events), in case of cancellation or postponement of the Concert without prior notice. In case of any dispute(s) arising between the Concert Organizer and the Customer(s), the Concert Organizer reserves the right for the final decision at its own discretion.
Spectators may be prohibited from entering the venue if they violate any of the rules of the venue. In such a case, the ticket fee and customer service fee shall not be refunded.
Hang Seng, Concert Organizer and HK Ticketing reserve the right to suspend, revise or terminate Promotion at any time and to amend the terms and conditions thereof from time to time without prior notice.
HK Ticketing's ticket purchase service is provided by HK Ticketing and is subject to the terms and conditions stipulated by HK Ticketing.
HK Ticketing will collect the cardholder's personal data, and the use of the personal data will be governed by the designated HK Ticketing Personal Data Collection Statement. Hang Seng and the Concert Organizer are not involved in any collection and use of personal data, please contact HK Ticketing for details.
No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
These terms and conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
These terms and conditions are subject to prevailing regulatory requirements.
In case of disputes, the decision of Hang Seng, Concert Organizer and HK Ticketing shall be final.
Reselling of the Tickets is strictly prohibited. Hang Seng reserves the right to confiscate or cancel any Ticket found to have been resold, without further notice.
The English version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Terms and Conditions for “Hang Seng Mastercard Credit Card Presents: IAN CHAN :GROWTH: LIVE 2026” Hang Seng Mastercard Credit Card Priority Booking (the “Promotion”)

The Promotion is applicable to Hang Seng Mastercard Credit Card, including Affinity Card (the “Eligible Credit Card(s)”) customers (the “Customer(s)”), but excluding Commercial Card, Business Card, other Spending Card, Renminbi Credit Card, e-shopping Mastercard and Private Label Card.
To be eligible for the Promotion, Customers are required to settle the whole payment by using their Eligible Credit Card.
The priority booking period for Eligible Credit Cards is from 3:00 pm on 28 April 2026 to 7:59 pm on 29 April 2026, while stocks last. During the priority booking period, Customers can purchase the priority booking tickets through the HK Ticketing website www.hkticketing.com .
For the priority booking period of the Promotion, please refer to the Promotion materials listed on this promotional page. Tickets are limited on a first-come-first-served basis and are available while stocks last.
Upon successful purchase, customer must collect their purchased tickets according to the selected ticket collection method. If customer choose to collect the tickets via “Dynamic Pickup QR Code” at a “Self-service Ticket Collection Kiosk”, customer may start collecting the tickets from 23 June 2026 by using the dynamic QR code available in the “My Tickets” on the HK Ticketing website. For the location and details of the “Self-service Ticketing Kiosks”, please visit https://hkt.hkticketing.com/en/#/news/detail/0/4. If customer choose to receive tickets by delivery, an additional delivery fee will be charged per transaction (Hong Kong: HKD40), a maximum of 4 tickets per delivery. The tickets will be mailed by courier starting from 23 June 2026 to the Hong Kong address provided by the customer at the time of purchase (the submitted address cannot be changed). For details and arrangement of delivery, please refer to https://hkt.hkticketing.com/. If tickets are not delivered by 8 July 2026, please contact HK Ticketing for assistance by email: online@hkticketing.com or by phone: (852) 31 288 288 (Office hours: Monday to Sunday 10am-8pm). Customers should ensure the email address and delivery address on HK Ticketing record entered upon ticket purchase checkout are correct. Hang Seng Bank Limited (“Hang Seng”), MakerVille (“Concert Organizer”) and HK Ticketing shall not be responsible for any undelivered tickets due to wrong or inaccurate delivery address or information provided. In case of any related enquiry, the Customers shall directly contact HK Ticketing for enquiry.
HK Ticketing system will automatically select the best available seats to Customers at the time of the Transaction after Customers select concert date, time, number of ticket and price. No seat selection is available. The booking transaction requires payment to be completed within five (5) minutes. Otherwise, the booking order will be automatically cancelled.
A non-refundable customer services fee of HKD50 per ticket and delivery fee (if applicable) will be charged. A maximum of 4 tickets are allowed to purchase in the same price category for a performance per transaction and a maximum of 4 tickets are allowed to purchase for each HK Ticketing registered account. Tickets are available while stocks last.
All purchased and issued Ticket(s) cannot be exchanged, cancelled, returned or refunded. If the Tickets are lost, defaced or stolen, the Concert Organizer and HK Ticketing will not reissue or replace the tickets and will not bear any responsibility and/or compensation.
Each Ticket admits one person only. An original of the valid ticket (with ticket stub(s) intact) must be presented for admission.
Age restriction: This concert is only allowed for participants aged 6 or above with valid identification documents. Children under 16 must be accompanied by an adult or legal guardian, and all must hold a valid event ticket. The organizer and venue reserve the right to verify participants' identification documents for age verification upon entry. Failure to pass this verification may lead to denial of entry.
The Promotion cannot be used in conjunction with other offers, promotions, or discounts.
Ticket booking, delivery, and re-issuance are subject to the terms and conditions of HK Ticketing.
The Concert is organized by Concert Organizer. All information and services are directly supplied by Concert Organizer. Hang Seng does not accept any liabilities in connection with the Concert.
The Concert Organizer has the sole discretion in decisions and announcements regarding arrangements of postponement or refund of the Activity, including where the aforementioned is due to any incidents (including any force majeure events), in case of cancellation or postponement of the Concert without prior notice. In case of any dispute(s) arising between the Concert Organizer and the Customer(s), the Concert Organizer reserves the right for the final decision at its own discretion.
Spectators may be prohibited from entering the venue if they violate any of the rules of the venue. In such a case, the ticket fee and customer service fee shall not be refunded.
Hang Seng, Concert Organizer and HK Ticketing reserve the right to suspend, revise or terminate Promotion at any time and to amend the terms and conditions thereof from time to time without prior notice.
HK Ticketing's ticket purchase service is provided by HK Ticketing and is subject to the terms and conditions stipulated by HK Ticketing.
HK Ticketing will collect the cardholder's personal data, and the use of the personal data will be governed by the designated HK Ticketing Personal Data Collection Statement. Hang Seng and the Concert Organizer are not involved in any collection and use of personal data, please contact HK Ticketing for details.
No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
These terms and conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
These terms and conditions are subject to prevailing regulatory requirements.
In case of disputes, the decision of Hang Seng, Concert Organizer and HK Ticketing shall be final.
Reselling of the Tickets is strictly prohibited. Hang Seng reserves the right to confiscate or cancel any Ticket found to have been resold, without further notice.
The English version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Terms and Conditions of "Hang Seng Mastercard Credit Card Presents: IAN CHAN :GROWTH: LIVE 2026" – Hang Seng Mastercard Credit Card Concert Ticket Lucky Draw (“Lucky Draw Promotion”)

The Lucky Draw Promotion period is valid from 4 May 2026 to 22 June 2026 (both dates inclusive) (“Promotion Period”).
This Lucky Draw Promotion is applicable to the Principal Card cardholders of Hang Seng Mastercard Credit Card(s) only (“Eligible Customers”), including Affinity Card (“Eligible Credit Card(s)”), but excluding Commercial Card, Business Card, other Spending Card, Renminbi Credit Card, e-shopping Mastercard, Private Label Card and Supplementary Card.
Eligible Customers must opt-in SMS channel to receive Hang Seng latest offers, promotion and services message to be entitled to the Lucky Draw Promotion during the Promotion Period.
To enjoy the Lucky Draw Promotion, Eligible Customers must successfully register the Lucky Draw Promotion once at +FUN Centre in Hang Seng Personal Banking mobile app (Log on Hang Seng Personal Banking mobile app. Select “Cards” > “+FUN Centre” > Select this Lucky Draw Promotion and register). Each customer only needs to register once. All Eligible Principal Credit Cards under the Customer’s name will then participate in this Lucky Draw Promotion. Only Eligible Transactions made from the registration date to the end of the Promotion Period will be counted for the Lucky Draw Promotion.

Mechanism to obtain lucky draw chances:

i.	Each Eligible Customer who has registered the Lucky Draw Promotion via +FUN Centre in Hang Seng Personal Banking mobile app successfully will be entitled to obtain 3 lucky draw chances during the Promotion Period
ii.	Each Eligible Customers will be entitled to obtain 1 lucky draw chance for every accumulated net spending of HKD500 of Eligible Transactions with any Eligible Credit Card under the Customers’ name, up to a maximum of 100 lucky draw chances during the Promotion Period.
iii.	Each Eligible Customer can obtain a maximum of 103 lucky draw chances during the Promotion Period.

Hang Seng Bank Limited (“Hang Seng”) will draw the winners from Eligible Customers (“Prize Winner”) randomly by computer. Each Prize Winner can get two " Hang Seng Mastercard Credit Card Presents: IAN CHAN :GROWTH: LIVE 2026" (“Concert”) tickets (“Reward”) during the Promotion Period. The Concert tickets’ dates and seats will be assigned randomly with no selection allowed. Any change request to the assigned date and/or seating is not allowed. In case of any dispute, the decision of Hang Seng is final and conclusive.

Card Spending Period	Quotas	Announcement Date	Prize for redemption
4 May 2026 to 22 June 2026	20	On or before 10 July 2026	Two HKD980 concert tickets

Eligible Transaction means eligible local / overseas / online net retail transactions conducted with physical Eligible Credit Card or mobile payment during the Promotion Period, excluding any online bill payments via Hang Seng Personal e-Banking (including but not limited to water bills, electricity bills, insurance premiums, payments to other banks and credit cards, etc.) and tax payments, all Alipay and WeChat Pay transactions, phone/fax orders (including bill payments and purchases), transactions in Hong Kong Dollars at the point of sales (in case of online transactions, the place of registration and/or settlement of the merchant) outside Hong Kong (“DCC Transaction”), cash coupon purchase, instalment payments, balance transfers, split transactions, “Octopus Automatic Add-Value Service” auto top-up amounts (including but not limited to reloading of Smart Octopus via e-wallets or other channels), purchase and/or reload of stored value cards or e-wallets or transactions via e-wallets, purchase of products/services at financial / non-financial institutions (including but not limited to foreign currency, money orders, travellers’ cheques, deposits and money transfers and Trading Platform spending in Plus500, IG.com etc.), casino chip purchases, autopays, cash advance transactions, handling fees of cash advance/annual fees/handling fees/finance charges, late charges of credit cards and any transactions under recurring payment instructions or Transactions of Tuition Fee Payment / Examination Fee Payment / Bookstores made with University / College Affinity Credit Card, please refer to related Hang Seng Bank website for relevant spending definition and details (“Eligible Transactions”). Any transactions that are found to be fraudulent unposted, cancelled or refunded will be considered as ineligible transactions and are not applicable to this Lucky Draw Promotion and no lucky draw chance will be rewarded.
Eligible Retail Transactions and eligible merchant codes shall be classified according to the merchant codes/transaction types as defined by Mastercard Asia/Pacific (Hong Kong) Limited or determined by the respective merchant's acquiring bank, and at the sole and absolute discretion of Hang Seng. Hang Seng has no obligation to clarify which transactions are eligible for the lucky draw chance before the Customers conduct the transactions. The decision on the Eligible Transaction definition of Hang Seng shall be final.
If there is more than one Eligible Credit Card under Eligible Customer, Eligible Transactions made by all Eligible Principal Credit Card (s) under the Customer’s name will be included on a combined basis.
Unless otherwise specified, eligible local/overseas/online retail transactions include but not limited to:
1. Eligible Online Spending Transaction includes any online spending transactions in Hong Kong Dollars or foreign currencies with Eligible Credit Card. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
2. Eligible Overseas Spending include overseas retail spending in foreign currencies made with Eligible Credit Card, excluding dynamic currency conversion transaction. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
3. Eligible Mobile Payment Transaction includes any transactions made in Hong Kong Dollars settled by Mobile Payment Services with Eligible Credit Card which are registered to Apple Pay, Google Pay™, Samsung Pay and UnionPay App (collectively, “Mobile Payment Services”) that are recognized by Hang Seng.
All Eligible Transactions must be completed from the registration date to the end of the Promotion Period and posted to the relevant card account within 2 days after the Promotion Period.
Eligible Transactions are based on the net spending amount, which means the final amount charged to the Eligible Credit Card, and the use of any discount offers, +FUN Dollars, yuu Points or Merchant Dollars (if applicable) will not be taken into account.
Hang Seng will determine the eligibility of the customers for all lucky draw chances based on the registration and transactions records held by Hang Seng. In case of any disputes, Hang Seng’s records shall be final and conclusive.
No alteration or cancellation can be made to the registration. Customers must keep the original sales slips of all posted transactions for verification purpose should any dispute arise. Hang Seng reserves the right to request customers to provide the relevant original sales slips for verification. All sales slips submitted to Hang Seng will not be returned.
The eligible transactions shall be determined at the sole and absolute discretion of Hang Seng.
Hang Seng will send an SMS text message to the Contact Number of each Prize Winner; the winner list and Reward redemption details will be posted on hangseng.com/flash9 on or before 10 July 2026. Each Prize Winner must follow the Reward redemption details to redeem the Reward, and must ensure that, at the time of the Reward redemption, the Eligible Credit Card account remains valid and in good standing, and that the Contact Number remains valid. If any Prize Winner fails to do so, it may result in Hang Seng’s inability to provide such Reward, and the Eligible Customer is deemed to have forfeited the Reward. Prize Winners can call 24-hour Hang Seng Credit Card Marketing Enquiry Hotline 2998 6899 to check the Reward details.
The Concert is for participants aged 6 or above with valid identification documents. Participants under the age of 16 must be accompanied by a parent or guardian. The Eligible Customer shall observe this requirement in relation to the Reward.
The Concert is organized by MakerVille. All information and services are directly supplied by MakerVille who are solely responsible for all obligations and liabilities related to the Concert. Hang Seng does not accept any liability in connection with the Concert.
MakerVille is responsible for the Concert’s arrangement, and reserves the right to reschedule and/or cancel the Concert at any time. MakerVille also reserves the right to reduce the number of seats available for the Concert at any time.
Hang Seng reserves the right to replace the Reward with any alternative gift or other forms of rewards (equivalent to the same value/ amount) without prior notice.
Each Eligible Customer is deemed to have agreed to and accepted the transfer by Hang Seng to the designated redemption centre of the first 6 digits and last 4 digits of the Eligible Credit Card and Eligible Customer’s surname for the purpose of verifying the Rewards redemption for this Lucky Draw Promotion.
By participating in the Lucky Draw Promotion, Customers have accepted and agreed to be bound by terms and conditions of the Lucky Draw Promotion.
The Reward cannot be cancelled, altered, transferred, sold, refunded or exchanged for cash, other products or service under any circumstance once it is issued. The Reward is bounded by the related terms and conditions issued by the supplier.
Hang Seng assumes no responsibility for technical hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed electronic transmission or any other reason such as incorrect or not up-to-date email address or local SMS receiving number at Hang Seng record which may limit a Prize Winner’s ability to receive the email or local SMS on the prize winning of the Lucky Draw Promotion.
Reselling of the tickets is strictly prohibited. Hang Seng reserves the right to confiscate or cancel any ticket found to have been resold, without further notice.
Hang Seng reserves the right to suspend, revise or terminate the Lucky Draw Promotion and to amend these terms and conditions at any time and from time to time without prior notice. In case of any dispute arising out of the Lucky Draw Promotion, the decision of Hang Seng is final and conclusive.
No person other than the Eligible Customer and Hang Seng (which includes its successors and assigns) has any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
These terms and conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
These terms and conditions are subject to prevailing regulatory requirements.
The English version of these terms and conditions prevails whenever there is any discrepancy between the English and Chinese versions.

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