Hang Seng FX Coupon Terms and Conditions
These terms and conditions (“Terms”) apply to the use of FX coupon (“FX Coupon”) made available by Hang Seng Bank Limited (“Hang Seng”, “we”, “us”, “our”) for use in Hong Kong.

  1. Eligible customer
    1. FX Coupons are available only to Hong Kong residents who:
      • are the primary account holder of a sole-named or joint-named Integrated Account; and
      • are aged 18 or above.
    2. FX Coupons are not applicable to any corporate account customer or customer who holds a Private Banking account (even if the customer also holds any Prestige Private, Prestige, Preferred Banking or Integrated Account).

  2. Definition
    1. “FX Coupon” - a coupon issued by us which may entitle you to an FX spread discount for an Eligible FX Transaction, subject to these Terms.
    2. “Eligible FX Transaction” - a foreign currency exchange transaction (“FX Transaction”) completed via the “Foreign Exchange Service” in the Hang Seng Mobile App, at our branches in Hong Kong and/or via manned Phone Banking, and which meets the coupon conditions set out in Section 4.
    3. “FX spread discount” - reduction on the sales margin that we normally charge for Eligible FX Transaction. Other mark-up applied to the exchange rate for operation reasons will not be reduced. When you make the Eligible FX Transaction, we’ll apply the discount automatically on the exchange rate spread upfront.
    4. “Bank's Cost Price” - the foreign exchange rate without any sales margin normally charged by us. Any other mark-up applied to the exchange rate for operational reasons will not be waived.

  3. Eligible FX transactions
    1. FX Coupons are applicable only to Eligible FX Transactions; please refer to Section 2.2 for details.
    2. FX Coupon is not applicable to any exchange transaction with special offer provided by our staff and other exchange services, including but not limited to:
      • Inward and outward remittance (e.g. Overseas Transfer and Global Money+);
      • Notes exchange, deposit and withdrawal;
      • FX Order Watch;
      • Foreign exchange transaction(s) made on pre-defined dates by way of forward dated instruction(s);
      • FPS x PromptPay QR Payment (Thailand);
      • QR Payment;
      • Paper Gold and FX investment (e.g. FX2 - FX and Precious Metal Trading Services, MaxiInterest Deposits, Capital Protected Investment Deposit, FX and Precious Metal Margin Trading Services); and
      • Multi-Currency Debit Mastercard® spending and withdrawal.

  4. FX Coupon conditions
    1. You may use an FX Coupon only if the Eligible FX Transaction meets the coupon’s conditions listed under “FX coupon” section, which may include:
      • minimum and/or maximum amount (or equivalent);
      • applicable currencies (sell and buy);
      • the coupon validity period; and
      • FX spread discount.
    2. If any condition is not met, the FX Coupon cannot be used.
    3. You may hold more than one FX Coupon at the same time. Available FX Coupons will be shown under “FX coupon” in the Hang Seng Mobile App.
    4. Only one FX Coupon may be applied per Eligible FX Transaction. Where more than one FX Coupon is available for the Eligible FX Transaction, we may automatically apply the FX Coupon that provides the deepest FX spread discount for the Eligible FX Transaction. You may remove the applied FX Coupon or choose another available FX Coupon before confirming the Eligible FX Transaction. Once an Eligible FX Transaction is completed, any FX Coupon applied cannot be reversed or cancelled.
    5. An FX Coupon cannot be used in conjunction with any Hang Seng FX+ (FX+) spread discount and other spread discount offers in the same FX transaction conducted via Hang Seng Mobile App, at our branches in Hong Kong and/or manned Phone Banking.
    6. If an FX Coupon has expired, it cannot be used and cannot be renewed or extended.
    7. FX Coupons have no cash value and cannot be exchanged for cash, credit, or any other products or services. FX Coupons are not transferable and cannot be sold.

  5. Service availability
    1. The Hang Seng Mobile App and the “Foreign Exchange Service” may be unavailable from time to time due to maintenance, system or network issues, or other circumstances beyond our control. We are not responsible for any loss or inability to use an FX Coupon due to such unavailability.

  6. Records
    1. The dates and amounts in our records are final for deciding:
      • if a transaction is an Eligible FX Transaction;
      • the date it was made; and
      • the FX Coupon applied.

  7. Changes to these Terms
    1. We may change these Terms or cancel any offer at any time and from time to time without prior notice. You can find the latest offer details and these terms and conditions on our website. We’ll communicate these to you by other means as soon as practicable.

  8. Foreign currency risk
    1. Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or loss of principal in the event that the customer converts the deposits from Hong Kong Dollar or foreign currency to another currency, and/or in the event that the customer converts a foreign currency time deposit to another currency (including Hong Kong Dollar) upon maturity.

  9. RMB currency risk
    1. Renminbi (“RMB”) is subject to exchange rate risk. If the RMB exchange rate changes, you might lose money when you later convert RMB into another currency, including Hong Kong Dollars. Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB isn’t freely convertible. Converting it may be subject to certain policy, regulatory requirements or restrictions. These are subject to changes from time to time without notice. The actual conversion depends on the policy, regulatory requirements and/or restrictions at the relevant time.

  10. Third party rights
    1. No person other than you and us has any rights under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.

  11. Governing law
    1. These Terms are governed by and construed in accordance with the laws of Hong Kong. They are subject to current regulatory requirements.

  12. Termination
    1. We can suspend, change or end this FX Coupon and any offers at any time and from time to time.

  13. Other terms
    1. There are other terms and conditions that apply to the products or services under FX Coupon (“Other Terms”) which you should refer to. If these Terms and the Other Terms say different things, we’ll follow what these Terms say for FX Coupon.

  14. Disputes
    1. Notwithstanding anything to the contrary, if there’s any dispute, our decision on all matters relating to FX Coupon and offers is final and binding on all parties.

  15. Languages
    1. If the English version of these Terms says something different to the Chinese version, then we’ll follow the English version.