Terms and Conditions apply to Risk Profiling Questionnaire x Olive Points (the “Offer”):

  1. The promotion period is from 12 March 2024 to 31 December 2024 (the "Promotion Period"), both dates inclusive.
  2. The Offer is applicable to Prestige Private, Prestige Banking, Preferred Banking and Integrated Account personal customers of Hang Seng Bank Limited (the "Bank") who fulfill both criteria below (“Eligible Customers”) :
    • Whose Risk Profiling Questionnaire record is expired before or during the Promotion Period or who have never completed the Risk Profiling Questionnaire; and
    • Who have provided “Opt-in for all marketing channels” or “Opt-in for partial marketing channels” for MMS from Marketing Preferences
  3. Eligible Customers who successfully complete or update their Risk Profiling Questionnaire through Hang Seng Personal e-Banking or Hang Seng Personal Mobile App (“Designated Channels”) during the Promotion Period will be entitled to 1,000 Olive Points (“Reward Points”). The Bank will send a redemption code (the “Olive Redemption Code”) via MMS to such Eligible Customers within 7 days. An Eligible Customer must be an existing or newly registered member of Hang Seng Olive Wellness App (“Hang Seng Olive”) and enter a valid Olive Redemption Code to redeem the Reward Points. Reward Points will then be credited to the Eligible Customer’s Hang Seng Olive account directly.
  4. The mobile number of the Eligible Customers at the Bank's record must be under the area code of “+852” in order to enjoy the Offer.
  5. Each Eligible Customer can only redeem a maximum of 1,000 Olive Points during the Promotion Period.
  6. Submission time of completing or updating the Risk Profiling Questionnaire through Designated Channels is subject to the Bank's records. In case of any dispute, the Bank’s records prevail.
  7. The use of Reward Points is subject to the User Agreement of Hang Seng Olive. For details, please refer to Hang Seng Olive. Eligible Customers must first register as Hang Seng Olive member to enjoy the Offer.
  8. No alteration or cancellation can be made to the Reward Points redemption, and all Reward Points cannot be transferred or converted into cash under any circumstances.
  9. Unless otherwise specified, the Offer is not applicable to Commercial Banking and Private Banking customers of the Bank, and cannot be used in conjunction with other offer(s) of the Bank.
  10. No person other than the customer and the Bank (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
  11. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  12. These Terms and Conditions are subject to prevailing regulatory requirements.
  13. For more details of the Offer, please contact the Bank’s staff. The Offer is provided by the Bank. The Bank reserves the right to suspend, vary or terminate the Offer and to amend these Terms and Conditions at any time without prior notice. The Bank also reserves the right of final decision on all matters relating to the Offer, which shall be binding on all parties concerned.
  14. In case of any discrepancy between the English and the Chinese versions of these Terms and Conditions, the English version shall prevail.