Personal Concierge

An unparalleled level of personalised service

As a Hang Seng Visa Infinite Card customer, via our 24/7 Customer Service Hotline, you can get in touch with our dedicated team of Concierges who will make the arrangements on your behalf. 24-hour Hang Seng Visa Infinite Card Customer Service Hotline (852)2998 8228 (press “9” after selecting language, and press "3" after the call transfer)
Travel Privileges and Protection
Discover the wonders of the world while delighting in complete comfort and peace of mind.
Complimentary Priority Pass
Hang Seng Visa Infinite Card customers can register for complimentary Priority Pass, which brings you and your beloved free access to over 1,600 leading airport lounges worldwide, regardless of which airlines you fly

Please call 2998 8228 to apply (Press "8" after selecting language) OR click herehref icon to download the application form
Enjoy your airport lounge privilege at the Chase Sapphire Lounge By The Club in the Hong Kong International Airport Terminal 1 International Departures near Gate 40 and more airport lounges in the globe with your Priority Pass. Please visit for the details.
King’s Limousine Pick-up Service
  • Enjoy exclusive rates at as low as 50% discount for local airport limousine service between Hong Kong International Airport and your local address in Hong Kong
Terms and conditions apply. For details, please visit
Luxury Hotel Privileges
Enjoy the following privileges at luxury hotels around the world:
  • Best available rates guarantee
  • Complimentary continental breakfast daily
  • Late check-out privileges and automatic room upgrade upon arrival (subject to availability)
  • VIP guest status
  • Complimentary in-room Wi-Fi (when available)
  • USD25 food or beverage credit
Terms and conditions apply. For details, please visit
Agoda
  • 7% off on worldwide hotel bookings
Terms and conditions apply. For details, please visit
Booking.com
  • Up to 10% cashback on accommodation bookings
Terms and conditions apply. For details, please visit
Hotel.com
  • Enjoy up to 8% off
Terms and conditions apply. For details, please visit
Hertz
  • 10% savings on self-drive car rentals in USA, Canada, Europe, Australia, New Zealand and Asia
  • One complimentary rental day (with minimum 6 or more days' rental in a booking)
  • Free one car class upgrade (with minimum 5 or more days’ rental in a booking)
Terms and conditions apply. For details, please visit
Complimentary Travel Insurance
You and your accompanying spouse and dependent children under 23 years of age will be shielded with complimentary travel insurance of up to HKD7.8 million which includes below protection items:
  • Up to HKD7,800,000 in travel accident insurance
  • Up to HKD195,000 in medical expenses assistance
  • Up to HKD5,000 lost luggage allowance
  • Up to HKD1,500 delayed luggage allowance
  • Up to HKD1,500 delayed flight allowance
  • Up to HKD20,000 trip cancellation indemnity
Wine & Dine
Tantalize your taste buds and relish the tipsy sips with a variety of culinary offers from a wide selection of world-class hotels and Michelin-starred restaurants.
Year-round Dining Offer
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