Terms and Conditions of Everyday Air Ticket Lucky Draw (“Lucky Draw Promotion”)

  1. The promotion period is valid from 16 May 2025 to 15 January 2026 (both dates inclusive) (“Promotion Period”).
  2. Customers of Hang Seng Bank Limited (“Hang Seng”) must be principal card customers (“Eligible Customers”) of Hang Seng Credit Card, Affinity Card or Spending Card (“Eligible Credit Card”) during the Promotion Period to be entitled to the Lucky Draw Promotion, but excluding supplementary card, Hang Seng Bupa Card, USD Visa Gold Card, Renminbi Credit Card, UnionPay RMB Diamond Commercial Card, e-shopping Mastercard and Private Label Cards.
  3. Eligible Customers must opt-in SMS and email channels to receive Hang Seng latest offers, promotion and services message to be entitled to the Lucky Draw Promotion during the Promotion Period.
  4. Eligible retail spending mean local/overseas/online net retail transactions conducted with physical Eligible Credit Card or mobile payment during the Promotion Period, excluding any online bill payments via Hang Seng Personal e-Banking (including but not limited to water bills, electricity bills, insurance premiums, payments to other banks and credit cards, etc.) and tax payments, all Alipay and WeChat Pay transactions, phone/fax orders (including bill payments and purchases), transactions in Hong Kong Dollars at the point of sales (in case of online transactions, the place of registration and/or settlement of the merchant) outside Hong Kong (“DCC Transaction”), cash coupon purchase, balance transfers, split transactions, “Octopus Automatic Add-Value Service” auto top-up amounts (including but not limited to reloading of Smart Octopus via e-wallets or other channels), purchase and/or reload of stored value cards or e-wallets or transactions via e-wallets, purchase of products/services at financial / non-financial institutions (including but not limited to foreign currency, money orders, travellers’ cheques, deposits and money transfers and Trading Platform spending in Plus500, IG.com etc.), casino chip purchases, autopays, cash advance transactions, handling fees of cash advance/annual fees/handling fees/finance charges, late charges of credit cards and any transactions under recurring payment instructions (“Eligible Transactions”). Any transactions that are found to be fraudulent unposted, cancelled or refunded will be considered as ineligible transactions and are not applicable to this promotion and no lucky draw chance will be rewarded.
  5. Eligible Retail Transactions and eligible merchant codes shall be classified according to the merchant codes/transaction types as defined by Visa Worldwide Pte. Limited, Mastercard Asia/Pacific (Hong Kong) Limited and UnionPay International or determined by the respective merchant's acquiring bank, and at the sole and absolute discretion of Hang Seng. Hang Seng has no obligation to clarify which transactions are eligible for the lucky draw chance before the Customers conduct the transactions. The decision on the Eligible Transaction definition of Hang Seng shall be final.
  6. If there is more than one Eligible Credit Card under Eligible Customer, all Eligible Transactions made by Eligible Principal Credit Card (s) will be included on a combined basis.
  7. To enjoy the Promotion, Eligible Customers must successfully register once via the hotline 2998 6000 or online registration web page with Eligible Principal Credit Card (s) during the Promotion Period. Upon completion of registration, customers will receive a reference number, which shall be final and conclusive. Customers can also register via +FUN Centre in Hang Seng Personal Banking mobile app (Log on Hang Seng Personal Banking mobile app. Select “Cards” > “+FUN Centre” > Select this promotion and register). If the customer registers repeatedly, only the first registration is valid. Only Eligible Transactions made from the registration date to the end of the Promotion Period will be counted for the Lucky Draw Promotion.
  8. Unless otherwise specified, Eligible local/overseas/online retail transactions include but not limited to:
    1. Eligible Online Spending Transaction includes any online spending transactions in Hong Kong Dollars or foreign currencies with Eligible Credit Card. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
    2. Eligible Overseas Spending include overseas retail spending in foreign currencies made with Eligible Credit Card, excluding dynamic currency conversion transaction. For foreign currencies transactions, the transaction amount will be based on the transaction currency transaction amount converted to Hong Kong Dollars and posted in the credit card statement;
    3. Eligible Mobile Payment Transaction includes any transactions made in Hong Kong Dollars settled by Mobile Payment Services with Eligible Credit Card which are registered to Apple Pay, Google Pay™, Samsung Pay and UnionPay App (collectively, “Mobile Payment Services”) that are recognized by Hang Seng.
  9. The respective provider of the Mobile Payment Service (“Mobile Payment Service Providers”) and merchants may reject an Eligible Credit Card if its payment system cannot handle the individual Credit Card type. Please contact respective Mobile Payment Service Providers or the merchants for details. Use of Mobile Payment Service with Eligible Credit Cards is subject to the terms and conditions of Mobile Payment Service Addendum to Card member Agreement. For details, please visit hangseng.com/mobilepayment.
  10. All Eligible Transactions must be completed within each phase of Card Spending Period and posted to the relevant credit card accounts on or before 14 calendar days after each phase of Card Spending Period.
  11. Eligible Transactions are based on the net spending amount, which means the final amount charged to the Eligible Credit Card, and the use of any discount offers, +FUN Dollars, yuu Points or Merchant Dollars (if applicable) will not be taken into account.
  12. Eligible Customers who make Eligible Transaction with Eligible Credit Card will be entitled to obtain 1 lucky draw chance per $500 upon net eligible spending of HKD3,000 or above per card spending period. (e.g., customers will have 6 lucky draw chances if his/her net eligible spending meets HKD3,000)
  13. Eligible Customers who are PayDay+ Payroll Customers during Promotion Period will be entitled to additional 5 lucky draw chances in each phase. Definition of “PayDay+ Payroll Customer” may be subject to the Specific Terms and Conditions of Hang Seng PayDay+ Promotion – Extra 5 Lucky Draw Chances.
  14. Hang Seng will determine the eligibility of the customers for all lucky draw chances based on the transactions records held by Hang Seng. In case of any disputes, Hang Seng’s records shall be final and conclusive.
  15. No alteration or cancellation can be made to the registration. Customers must keep the original sales slips of all posted transactions for verification purpose should any dispute arise. Hang Seng reserves the right to request customers to provide the relevant original sales slips for verification. All sales slips submitted to Hang Seng will not be returned.
  16. The eligible transactions shall be determined at the sole and absolute discretion of Hang Seng.
  17. All products, services and information related to this promotion are directly sold and supplied to customers by the relevant merchants who are solely responsible for all related obligations and liabilities.
  18. Hang Seng will draw the winners from Eligible Customers (“Prize Winner”) each time randomly by computer among the eligible customers. Each Eligible Customer can receive a maximum of 1 Hong Kong Airlines (Limited) (“Hong Kong Airlines”) round-trip economy class air ticket (excluding taxes and surcharges) (“Prize”) in each phase and a maximum of 8 Hong Kong Airlines round-trip economy class air ticket for the entire Promotion Period.
    Card Spending Period Quotas Online Announcement Date Flight Destination
    Phase 1 16 May - 15 June 2025 31 By 31 August 2025 Seoul
    Phase 2 16 June - 15 July 2025 30 By 30 September 2025 Osaka
    Phase 3 16 July - 15 August 2025 31 By 1 October 2025 Further details will be announced at promotion page (hangseng.com/promotion)
    Phase 4 16 August - 15 September 2025 31 By 30 November 2025
    Phase 5 16 September - 15 October 2025 30 By 31 December 2025
    Phase 6 16 October - 15 November 2025 31 By 31 January 2026
    Phase 7 16 November - 15 December 2025 30 By 28 February 2026
    Phase 8 16 December 2025 - 15 January 2026 31 By 31 March 2026
  19. The number of air tickets equivalent to the number of calendar days within the relevant promotion period will be offered for lucky draw.
  20. Prize Winners will be notified by local SMS and/or email sent from Hang Seng about the prize result and redemption details after the Online Announcement Date in respective phases. Customers can also visit the Lucky Draw Promotion page (hangseng.com/promotion) for prize winner list on the Online Announcement Date.
  21. Prize Winners must opt-in SMS and email channels to receive Hang Seng latest offers, promotion and services message during the prize result.
  22. Credit Card accounts of Prize Winners should remain valid and in good standing when the Prize is delivered.
  23. Prize redemption may not be applicable for specified dates, and subject to the terms and conditions of Hong Kong Airlines (if applicable). For any enquiries regarding the Hong Kong Airlines Ticket, please contact Customer Service Centre of Hong Kong Airlines, Hong Kong SAR, China +852 3916-3666.
  24. Hang Seng assumes no responsibility for technical hardware or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed electronic transmission or any other reason such as incorrect or not up-to-date email address or local SMS receiving number at Hang Seng record which may limit a prize winner ability to receive the email or local SMS on the prize winning of the Lucky Draw Promotion.
  25. The Lucky Draw Promotion is offered by Hang Seng. Hang Seng reserves the right to vary the terms and conditions of the Lucky Draw Promotion from time to time without prior notice. In case of any discrepancy arising out of the Promotion, the decision of Hang Seng shall be final and conclusive.
  26. Hang Seng is not the supplier of the Hong Kong Airlines Tickets, thus Hang Seng shall not be liable for any matters arising or in connection with the products, services, or information provided by Hong Kong Airlines Limited. For any enquiries regarding the Hong Kong Airlines Ticket, please contact Customer Service Centre of Hong Kong Airlines Limited, Hong Kong SAR, China +852 3916-3666.
  27. No person other than the customers and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
  28. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  29. These Terms and Conditions are subject to prevailing regulatory requirements.
  30. In case of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.

Notes:
  • Hang Seng Spending Card account is a non-interest bearing account. Funds maintained in the Hang Seng Spending Card account are not protected deposits and are not protected by the Deposit Protection Scheme in Hong Kong.
  • Apple Pay is trademark of Apple Inc. registered in the U.S. and other countries.
  • Google Pay is trademark of Google Inc.
  • Samsung Pay is a trademark of Samsung Electronics Co., Ltd.
  • UnionPay App, the UnionPay logo and UnionPay are trademarks of China UnionPay or UnionPay International.


Specific Terms & Conditions of Hang Seng PayDay+ Promotion – Extra 5 Lucky Draw Chances

  1. PayDay+ Payroll Customers will be entitled to additional 5 lucky draw chances of Everyday Air Ticket Lucky Draw in each phase.
  2. Unless otherwise specified, PayDay+ Payroll Customers are personal customers who fulfil the following requirements:
    1. Set up / maintain PayDay+ payroll service with the Bank via HKD Savings / HKD Current Accounts during the promotion period and hold the “Eligible Payroll Record” until the end of the offer period (“Eligible Payroll Customer”). Eligible Payroll Record refers to the HKD salary credited to the customer’s HKD Savings / HKD Current Account maintained with the Bank from the employer’s company account via Autopay (“Payroll Account”). The customer’s identity as an Eligible Payroll Customer will be updated in the Bank’s record on the 7th working day in the month following the Eligible Payroll Record is made. For the purposes of the promotion, working day refers to Monday to Saturday (excluding public holiday).

      Only salary transfer instructions indicated for payroll purpose and recognized by the Bank’s system as such may be considered as an Eligible Payroll Record. Any salary transferred on public holiday / after the cut-off time of the Bank will be processed on the next working day. If the next working day falls in the following month (M), the customer’s identity as Eligible Payroll Customer will be updated in the Bank’s record on the 7th working day in the subsequent month (M+1). The Bank reserves the right of final decision should there be any dispute in the definition of “Eligible Payroll Record” or in the recognition of the customer’s identity as an “Eligible Payroll Customer”.
  3. Customers should hold an Eligible Payroll Record in designated month based on his/her Card Spending Period as stipulated in the table below, and maintain the record until the end of the offer is rewarded. If the Customer fails to do so, he/she will not receive additional lucky draw chances in corresponding phase. Respective terms and conditions apply.
    Card Spending Period Month with Eligible Payroll Record
    Phase 1 16 May - 15 June 2025 June 2025
    Phase 2 16 June - 15 July 2025 July 2025
    Phase 3 16 July - 15 August 2025 August 2025
    Phase 4 16 August - 15 September 2025 September 2025
    Phase 5 16 September - 15 October 2025 October 2025
    Phase 6 16 October - 15 November 2025 November 2025
    Phase 7 16 November - 15 December 2025 December 2025
    Phase 8 16 December 2025 - 15 January 2026 January 2026
  4. At the time the Eligible Payroll Customer is rewarded, he/she must still maintain valid Payroll Account or he/she shall be deemed to have forfeited the right to receive the relevant Offer absolutely at the Bank’s sole discretion and shall not be rewarded through any other channel.
  5. The Bank recommends Eligible Payroll Customer to maintain a valid mobile number and email address with the Bank for receiving subsequent notification related to the Promotion.
  6. Unless otherwise specified, Eligible Payroll Customer excludes (i) the Bank’s Commercial Customers; (ii) personal customers aged under 18 and (iii) the Bank’s staff.


Terms & Conditions of Hong Kong Airlines Round-trip Economy Class Air Ticket Redemption

  1. Winners can redeem the Hong Kong Airlines (Limited) (“Hong Kong Airlines”) round-trip economy class flight ticket to designated destinations from Hong Kong with ticket redemption code via Hong Kong Airlines designated website (browse the official website of Hong Kong Airlines > Select “Offer” from the top bar > Click “Prize Ticket Redemption” under “Business Travel Program”, website https://new.hongkongairlines.com/hxair/ibe/common/searchFreePass.do?market=HK&language=en&ConversationID=OJ1572402035127).
  2. The ticket redemption period is 2 years from the effective date of the ticket redemption code (“Specific Period”). Extending the Specific Period of the ticket or refunding the ticket is strictly prohibited.
  3. The redemption code is only applicable for flights marketed and operated by Hong Kong Airlines and not available for special flights, chartered flights or code-share flights.
  4. The ticket includes 20kg checked baggage allowance, but excludes all applicable government and airport taxes/fees/charges, Passenger Fuel Surcharge and carrier surcharges which will be collected at the time of ticket issuance.
  5. The travel period is 2 years from the effective date of the ticket redemption code.
  6. The trip duration ranges from a minimum of 2 days to a maximum of 7 days.
  7. The Redemption Code is not applicable to the travel periods of 20-25 December 2025, 14-19 February 2026, 2-7 April 2026, 11 July – 23 August 2026, 19 December – 26 December 2026. The black out period for 2027 or after will be announced in due course.
  8. The ticket redemption code is valid for the Adult Ticket only and not applicable for Children (12 years old and below) or Infant.
  9. The Ticket is non-transferable, and any sale or exchange of the Ticket to others is strictly prohibited. In the event of a violation, the Ticket will be immediately forfeited and rendered invalid, and the responsible party/parties shall be held liable for any losses suffered or incurred by Hong Kong Airlines and/or its partners.
  10. Ticket is subject to seat availability on the selected flights.
  11. All ticket issued are non-refundable and non-endorsable. Rebooking and rerouting are not permitted.
  12. Redeemed ticket cannot be transferred or exchanged for cash, credit or any other items.
  13. Ticket is subject to the existing routes provided by Hong Kong Airlines. If there are any route suspensions or cancellations, Hong Kong Airlines will offer alternative ticket with similar fare only. Hong Kong Airlines will not provide any cash compensation for any shortfall of the fare.
  14. Hong Kong Airlines reserves the right to amend these Terms and Conditions at any time without prior notice.
  15. The use of the Redemption Code and the Hong Kong Airlines Ticket are subject to the General Conditions of Carriage published by Hong Kong Airlines Limited. Please refer to Hong Kong Airlines website for details.
  16. In the event of any dispute regarding any of these Terms and Conditions, the decision of Hong Kong Airlines shall be final.
  17. Nothing in these Terms and Conditions shall confer any third-party rights or benefits.
  18. These Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.
  19. In case of any discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.


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