Protect your Personal Digital Keys, beware of fraudulent links

We will never ask you to log on to your Business e-Banking, or to provide sensitive personal and company information such as your login credentials or one-time passwords through embedded links in SMS or emails. To safeguard your interests, do not provide any personal and company information, download any suspicious mobile applications via links or activate / switch your Mobile Security Key to a new device under third party’s instruction.
Protect your Personal Digital Keys, Beware of Fraudulent Links
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Protect Your Business from Threats of GEN AI and Fraud
Fraud is a common threat for today’s business, often resulting in significant financial losses.
To learn more about protecting your business from fraud and cybercrime, please click here.
To learn various types of scams involving Generative Artificial Intelligence and key warning signs to watch for, please click here.
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Anti-scam (Scameter) alert
Starting from early December 2024, when customers conduct interbank or cross-bank real-time transfers through Business e-Banking, if the beneficiary's account number, mobile number, email address or Faster Payment System ID matches the data marked as "high-risk" in the "Scam Detector", customers will receive a scam warning before confirming the transaction.
For more information about the "Scam Detector" and related details, please visit the "Cyber Defender" website at www.CyberDefender.hk.
Latest Scam Alerts:
Beware of Fraudulent Investment Groups accordion button
騙案
Posing as investment experts, the scammers invite people to join WhatsApp investment groups, promising exclusive money-making tips. These fraudsters may encourage you to download fraudulent trading applications to conduct transactions and present fake transaction records to persuade you to invest further. Ultimately, this can result in financial loss and difficulty recovering your funds.
To avoid the above scams, we have the following suggestions:
WhatsApp
In WhatsApp, go to "Settings" > "Privacy" > "Groups" and select "My Contacts" in the "Who can add me to groups" list. This will prevent strangers from adding you to groups
保持警惕,切勿輕信陌生者來電
Stay alert and do not trust so-called "investment experts" online. Enter suspicious phone numbers, web addresses or transferees’ account numbers on "Scameter" of CyberDefender or "Scameter+", the mobile application of "Scameter", for security check
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Beware of Telecom Staff Phone Scams accordion button
騙案
Scammers might contact you, pretending to be representatives from telecom companies. They could falsely assert that you have applied for a phone card contract or that your trial period has concluded. Their aim is to deceive you into sharing bank details or transferring funds to fraudulent accounts, risking your personal data and financial security.
To avoid the above scams, we have the following suggestions:
WhatsApp
Stay alert and verify identities before trusting them. If uncertain, contact the telecommunications company's customer service hotline for confirmation
保持警惕,切勿輕信陌生者來電
Do not trust strangers who claim to be customer service staffs and disclose any personal information, bank account numbers, and passwords
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Other Scams:
Beware of Fraudulent Telecommunications and Food Delivery Platform Scams accordion button
騙案
Scammers impersonate telecommunications companies, falsely claiming that the victim has activated a "dual SIM" or other communication service plan and will soon be charged. Some scammers can even provide the victim's name and identification number. When the victim requests to cancel the service, the scammer transfers the call to another scammer posing as a bank employee, who then uses various excuses to instruct the victim to transfer money to a specified bank account.

Additionally, scammers may randomly send phishing SMSs, claiming "Your order has been confirmed and HK$XXX has been deducted", along with a suspicious phone number to lure recipients into calling for enquiries. Once the victim calls, the scammer, posing as a customer service representative from the food delivery platform, claims to assist in canceling the order and requests the victim to transfer a "guarantee money" to a specified account.
To avoid the above scams, we have the following suggestions:
避免被陌生人新增至群組
Do not hastily click on hyperlinks embedded in any email or SMS
保持警惕,切勿輕信陌生者來電
Stay alert and do not disclose your personal information or account details to anyone before verifying their identities
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Beware of Phone Card Application Scams accordion button
騙案
Posing as staff of MNOs, scammers call and tell the victim that a new SIM card has been activated with a contract period of one to two years, and that monthly fees will be charged. If the victim tell them that you did not apply for such service or want to cancel it, the scammers will pretend to help cancel the service and direct the call to a bogus bank employee. The bogus bank employee will ask for the bank details or instruct the victim to make transfers with automated teller machines. The scammers can no longer be reached once they have received the money.
To avoid the above scams, we have the following suggestions:
Stay alert and proactively verify the identity of the relevant organisation
Enter the suspicious URL via “Scameter”, “Scameter+” or the app, to assess the risk of fraud and cyber security
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Beware of Fake Treasury Department Messages accordion button
騙案三
Scammers are impersonating the Treasury Department and sending phishing text messages that ask recipients to click on a link to pay fixed penalties. The Treasury Department emphasizes that it has no connection to these messages and reminds the public that it will never send text messages with links requesting payments.

In addition, the police will begin issuing electronic traffic violation tickets via SMS (From: #HKPF-eTT) or email from mid-June. A dedicated electronic traffic enforcement website and mobile app will be launched, allowing vehicle owners and drivers to view and verify electronic notices, and pay fines online using electronic methods such as credit cards and Faster Payment System (FPS).
To avoid the above scams, we have the following suggestions:
避免被陌生人新增至群組
Do not hastily click on hyperlinks embedded in any email or SMS

You can enter the suspicious URL on “Scameter” or “Scameter+”, the mobile app of “Scameter”, for security check
保持警惕,切勿輕信陌生者來電
Stay alert and do not disclose your personal information or account details to anyone before verifying their identities
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Don't Lend / Sell Your Account accordion button
騙案一
Criminal organizations use telemarketing or social media platforms to lure you into selling or lending your account with promises of "quick money". They may also use your personal information to open accounts, then use these "puppet accounts" to receive fraudulent funds or other criminal proceeds.

Here are the three main stages of money laundering used by criminals:

placement

Placement

Criminal proceeds are introduced into the financial system. This can involve depositing cash into bank accounts, exchanging small denominations of currency for larger denominations, and other methods

placement

Layering

Through complex multi-layered financial transactions, the audit trail is obscured and the source of the funds and the owner's identity are concealed. Examples include using cash to buy precious metals or gems, trading stocks and futures, and converting criminal proceeds into other forms

placement

Integration

The laundered proceeds are integrated into the legitimate economy under the guise of legitimate operations

To avoid the above scams, we have the following suggestions:
授權交易前核實內容無誤
Do not trust strangers who claim to be customer service staff and disclose any personal information, bank account numbers, and passwords
仔細檢查月結單
Stay alert and proactively verify the identity of the relevant organisation
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Beware of Click Farming Scams accordion button
騙案一
Recently, scammers have been impersonating well-known Hong Kong retail groups, adding people to WhatsApp groups and claiming that you can earn commissions by farming clicks. They will trick you into visiting fake websites or downloading fake apps, stealing your personal information and asking you to pay upfront for goods. In the end, they disappear, leaving you with financial losses.
To avoid the above scams,
we have the following suggestions:
避免被陌生人新增至群組
In WhatsApp, go to "Settings" > "Privacy" > "Groups" and select "My Contacts" in the "Who can add me to groups" list. This will prevent strangers from adding you to groups
保持警惕,切勿輕信陌生者來電
Stay alert and do not trust strangers who claim to be customer service staffs and disclose any personal information, bank account numbers, and passwords
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Beware of Law Enforcement Officers Phone Scams accordion button
騙案三
Scammers are impersonating Hong Kong law enforcement officers, contacting people via WhatsApp messages, claiming they have been involved in illegal activities and demanding money be transferred to a specific cryptocurrency account as a "fine" to help with investigations. They even steal photos of high-ranking law enforcement officers to use as their WhatsApp profile pictures, attempting to gain your trust.
To avoid the above scams,
we have the following suggestions:
授權交易前核實內容無誤
Proactively verify the identity of the relevant organization. Genuine law enforcement officers will never ask you to transfer money to a specific bank account during an investigation
保持警惕,切勿輕信陌生者來電
Stay alert and do not trust strangers who claim to be customer service staffs and disclose any personal information, bank account numbers, and passwords
18222
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Phone Scammers Impersonating Customer Service Staff of
Short Video Platform Scam accordion button
Scam: "You have activated the VIP membership service. To cancel, please pay a handling fee…"
A scammer posing as a customer service representative from a short video platform calls the victim, claiming they have activated a VIP membership service and must pay a handling fee to cancel. The scammer then threatens that the victim's account will be frozen unless they transfer their account balance to a designated account, resulting in financial loss.
To avoid the above scams, we have the following suggestions:
Do not trust strangers who claim to be customer service staff and disclose any personal information, bank account numbers, and passwords
Enter the suspicious URL via “Scameter”, “Scameter+” or the app, to assess the risk of fraud and cyber security
Stay alert and proactively verify the identity of the relevant organisation
If you find anything suspicious, call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force
Bank Staff Impersonation Scam accordion button
Credit Card Scam accordion button
Instant Messaging Account Scam accordion button
scam 1
Scam 1: "My phone is out of order, and I need the verification code..."
Scammers impersonate the friends or family members of the victim and request the victim to forward the verification code of their WhatsApp account. The scammers use the victim's phone number to log into their WhatsApp account and hijack it. Then, they send messages to the victim's friends and family, asking them to purchase game point cards on their behalf and provide the card numbers.
scam 2
Scam 2: "Login to WhatsApp to help you sell advertisements for free..."
Scammers create fake WhatsApp webpages and advertise using the keyword "WhatsApp". When users click on the advertisement, they are directed to a fake website. Users are then prompted to scan a malicious QR code, allowing the scammers to gain access to their account and deceive their friends and family for financial gain.
To avoid the above scams, we have the following suggestions:
Enable two-factor authentication
Enable two-factor authentication
Regularly review the devices linked to your account and log out any unknown connected devices
Regularly review the devices linked to your account and log out any unknown connected devices
Avoid disclosing passwords and verification codes casually or scanning QR codes without verifying
Avoid disclosing passwords and verification codes casually or scanning QR codes without verifying
If in doubt, use Scameter to assess for URLs, payment accounts, etc., or call 18222 for enquiries
If in doubt, use Scameter to assess for URLs, payment accounts, etc., or call 18222 for enquiries
Fake Investment Ads and Suspicious Trading Platforms Scam accordion button
News Confirmed by the Government
Scam 1: Fake News with Fraudulent "Claims by a Senior Government Official"
Scammers may pretend to be a senior government official, such as the Chief Executive or Financial Secretary, and make up fake news with bogus photos in an attempt to lure you to land on a fake website created to steal sensitive information like your credit card information and online banking password.
High Returns Can Come Your Way!
Scam 2: Fake Ads about a Celebrity's Successful Investment
Posing as a local celebrity, some scammers will create ads on falsified successful investments cases with overblown and inaccurate contents, to tempt you into accessing suspicious trading platforms.
To avoid the above scams, we suggest:
Do a fact check before clicking the link
Do a fact check before clicking the link
When you see an ad or a news story about a successful investment by some celebrity, take the initiative to check if it is really true. Do not click any embedded link.
Do not enter any sensitive information on an unverified website
Do not enter any sensitive information on an unverified website
Never enter your credit card information, online banking account credentials or digital wallet token on any unidentified or unverified website or app.
Be Cautious and Verify Websites
Be Cautious and Verify Websites
Stay on guard against fake investment websites/trading platforms, which tend to have spelling mistakes in their urls and contain invalid links or grammatical errors.
Report any suspicious activity
Report any suspicious activity
If in doubt, use Scameter to access for URLs, payment account, etc., or call 18222 for enquiries.
Online Banking Security Tips

Please take note when using the Mobile Cheque Deposit service:

Keep your physical cheque properly after submission of cheque deposit instructions
Deposit the cheque in person or through a designated employee whenever possible
Review your cheque deposit records and transaction history regularly
Contact our customer service representatives or your relationship managers immediately if you have any queries
Log onto your Business e-Banking account and change the password regularly to avoid falling victim to fraud
For more online banking security tips, please visit hangseng.com/security.