Terms and Conditions for the Promotional Offers for Selected Customers of Travelsure Protection Plan Annual China Coverage (“Annual China Coverage”):

1. The promotional offers for Selected Customers of the Annual China Coverage include the Premium Discount Offer and HKD100 e-Gift Voucher Offer. (“Promotional Offers”)
2. The Promotional Offers are only applicable to Selected Customers who have not held, renewed or cancelled any Annual China Coverage in the capacity of policyholders in the past 3 months (“Selected Customers ”).
3. Selected Customers should refer to the relevant terms and conditions below for details of the Promotional Offers (“Terms and Conditions”).
4. Different Promotional Offers may be provided for the same insurance plan through different enrollment methods. Hang Seng Bank Limited (“Hang Seng Bank”) and Chubb Insurance Hong Kong Limited ("Chubb") reserve the right to amend or terminate the terms and conditions for relevant Promotional Offers without prior notice to the Selected Customers. In case of any disputes, the decision of Hang Seng Bank and Chubb shall be final.
5. The Promotional Offers are not applicable to staff of Hang Seng Bank and its subsidiaries, or those who are eligible for staff offers of Hang Seng Bank.
6. Unless otherwise specified, this Promotional Offers shall not be used in conjunction with other promotional offers.
7. No person other than the customer, Hang Seng Bank (which includes its successors and assigns) and Chubb (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
8. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
9. These Terms and Conditions are subject to prevailing regulatory requirements.

Terms and Conditions of the Premium Discount Offer:

1. The promotion period of this offer is from 1 October 2024 to 31 December 2024 (both days inclusive) (“Promotion Period”).
2. During the Promotion Period, Selected Customers can enjoy a 20% first-year premium discount (“Premium Discount Offer”). The Premium Discount Offer is only available to Selected Customers who successfully applied for Annual China Coverage on Chubb’s website via designated link on Hang Seng Bank website, Hang Seng Personal Banking mobile app or Hang Seng Personal e-Banking.
3. If Selected Customers cancel the Annual China Coverage policy upon successful enrollment, Chubb will apply the short period rate to the premium for the period the policy has been in force, according to the Cancellation Clause under the Annual China Coverage policy.

Terms and Conditions of the HKD100 e-Gift voucher:

1. The promotion period of this offer is from 1 October 2024 to 31 December 2024 (both days inclusive) (“Promotion Period”).
2. Selected Customers will receive a promotion code (“Designated Promotion Code”) from Hang Seng Bank or Chubb during the Promotion Period.
3. During the Promotion Period, Selected Customers can enjoy a HKD100 Klook e-Gift card (“e-Gift voucher”) upon successful application for Annual China Coverage on Chubb’s website in the capacity of the policyholder via designated link on Hang Seng Bank website, Hang Seng Personal Banking mobile app or Hang Seng Personal e-Banking and settle the premium with yearly payment method.
4. Selected Customers must input a valid Designated Promotion Code during the application of Annual China Coverage.
5. Selected Customers must provide a valid email address during the application of Annual China Coverage.
6. The e-Gift voucher will be sent to the email address provided within 3 months after policy issued. The policy must retain effective and no outstanding premium under the policy at the time when the e-Gift voucher is sent out. For enquiries, please contact Chubb’s Customer Service Hotline at (+852) 3191 6668 (9:00a.m. to 5:30p.m., Monday to Friday; Closed on Saturday, Sunday and Public Holiday).
7. The e-Gift voucher is non-exchangeable, non-redeemable and no changes can be made. The e-Gift voucher will not be re-issued if lost or unused after expiry date.
8. The e-Gift voucher is only available while stocks last. In case the e-Gift voucher is out of stock, Hang Seng Bank and Chubb reserve the right to replace the e-Gift voucher with another gift of which the value and nature may differ from that of the e-Gift voucher. In case of any disputes, the decision of Hang Seng Bank and Chubb shall be final.
9. Hang Seng Bank and Chubb are not the suppliers of the e-Gift voucher and will not assume any liability in relation to the e-Gift voucher. The supplier of the e-Gift voucher shall be solely responsible for all issues related to the quality and availability of the relevant products and services. Any disputes arising in relation to the e-Gift voucher shall be resolved between customers and the relevant supplier. For details of how to use the e-Gift voucher, please refer to the relevant terms and conditions from the supplier of the e-Gift voucher.
10. Should the policy be cancelled within the first policy year, Hang Seng Bank reserves the right to deduct the amount equivalent to the value of the e-Gift voucher from any credit card or bank account of the customers maintained with Hang Seng Bank without giving any prior notice.

The English version shall prevail if there is any inconsistency between the English and Chinese versions.

The above general insurance plan ("this Plan") is underwritten by Chubb Insurance Hong Kong Limited (“Chubb”) which is authorised and regulated in Hong Kong SAR by the Insurance Authority. Chubb reserves the right of final approval of the policy issuance. Hang Seng Bank Limited ("Hang Seng Bank") is registered as an insurance agency by the Insurance Authority (License No.: FA3168) and authorised by Chubb for distribution of this Plan. This Plan is a product of Chubb and not Hang Seng Bank. Upon application to this Plan, insurance premium will be payable to Chubb, and Chubb will provide Hang Seng Bank with commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the insurance product, underwriting, claims and policy service should be resolved directly between Chubb and the customer.

Please refer to the policy contract for the full details of benefits, terms and exclusions that are applicable. The information provided in this document is a brief summary for quick and easy reference only.