To enhance our position as the leading domestic bank in Hong Kong, we strive to uphold our core values to achieve service excellence and exceed the expectations of our customers and other key stakeholders. This strategy supports the sustainable growth of our business, which will enable us to make direct and indirect positive contributions to economic, social and environmental development through channels such as tax payments, job creation, increasing value for shareholders and enhanced wealth management services for customers, as well as through our increased capacity to participate in and support a wide range of community-based projects.

Our Performance


FINANCIAL20122011Δ2011 vs
2012      
Operating profit (HK$b)15.614.2 +1.4
Profit attributable to shareholders (HK$b)19.416.9Δ+2.5
    
Shareholders’ funds (HK$b)92.3 79.6Δ +12.7
Total assets (HK$b)1077.1 975.7Δ +101.4
Total liabilities (HK$b)984.8 896.0Δ +88.8
    
Earnings per share (HK$)10.16 8.83Δ +1.33
Dividends per share (HK$)5.30 5.20 +0.10
   (percentage-point) 
Return on average shareholders’ funds (%)22.922.7Δ+0.2 p.p.
Return on average total assets (%)1.91.8+0.1 p.p.
Cost efficiency ratio (%)34.435.0-0.6 p.p.
Average liquidity ratio (%)36.933.6+3.3 p.p.
Capital adequacy ratio – as at 31 Dec (%)14.014.3-0.3 p.p.
Core capital ratio – as at 31 Dec (%)12.211.6+0.6 p.p.
    
ECONOMIC   
Tax expenses (HK$b)2.72.4+0.3
Number of employees (31 Dec – FTE) 9,680 9,834 -154
Employee compensation and benefits (HK$b)4.13.9+0.2
Number of shareholders (31 Dec)20,28220,252+30
    
COMMUNITY   
Number of customers as at 31 Dec (m)^3.23.1 -
Number of volunteer hours contributed>25,00025,000 -
Charitable donations and community sponsorships (HK$m)21.525 -
    
ENVIRONMENTAL2012#2011*2012 vs
2011     
Greenhouse gas emissions (Kilotonnes CO2) Note A24.34 23.48 3.69%
Electricity consumption (GWh)36.61 36.22 1.07%
Gas consumption (GWh)0.33 0.40 -18.67%
Water consumption (‘000 m3)65.90 68.22 -3.39%
Data coverage: Hang Seng Bank’s Hong Kong operations


KEY: m3 cubic metres        CO2 carbon dioxide       GWh gigawatt hours


Δ Figure restated

* From 1 Oct 2010 - 30 Sep 2011

# From 1 Oct 2011 - 30 Sep 2012

^ Personal customers only
Note A Includes greenhouse gas emissions arising from electricity and primary fuel sources





Examples of our indirect economic contributions include our strong support for small and medium-sized enterprises (SMEs). By working with these home-grown businesses, we help drive the Hong Kong economy and create new local employment opportunities and wealth.

Other indirect economic contributions include those created through our wholly-owned subsidiary Hang Seng Index Company Limited. Established in 1984, the company complies and maintains a broad range of market indexes, including the Hang Seng Index (HSI) that was launched by the Bank in 1969. The HSI is the leading benchmark index for the Hong Kong stock market and is among the key indexes tracking the world’s most important financial markets, ranking alongside New York's Dow Jones Index and London's FTSE Index. Collectively, the Hang Seng Family of Indexes helps support the platform for equity funding of listed companies in Hong Kong, mainland China and worldwide.






Business Awards and Recognition


Business Awards
Best Domestic Bank in Hong Kong (for 13th consecutive year)
The Asset

Hong Kong Domestic Cash Management Bank of the Year
Hong Kong Domestic Trade Finance Bank of the Year
Asian Banking and Finance

Best Local Private Bank in Hong Kong (third consecutive year)
Best at Super Affluent, Net-worth-specific Services
Euromoney

Trusted Brands Gold Award – Bank (Hong Kong)
Trusted Brands Gold Award – Credit Card Issuing Bank (Hong Kong)
Reader’s Digest

SME’s Best Partner Award
Hong Kong General Chamber of Small and Medium Business

The Best Corporate Governance Bank of Asia
21st Century Business Herald


Credit Ratings


MOODY’S INVESTORS SERVICE
Hang Seng Bank
Long-term Bank Deposit
(local and foreign currency)		 Aa2
Short-term Bank Deposit
(local and foreign currency)		 Prime -1
Bank Financial Strength B
Outlook Stable
 
Hang Seng China
Long-term Bank Deposit
(local and foreign currency)		 A3
Short-term Bank Deposit
(local and foreign currency)		 Prime -2
Bank Financial Strength D-
Outlook Stable

STANDARD & POOR’S
Hang Seng Bank
Long-term Counterparty Credit
(local and foreign currency)		 AA-
Short-term Counterparty Credit
(local and foreign currency)		 A-1+
Outlook Stable
 
Hang Seng China
Long-term Counterparty Credit
(local and foreign currency)		 AA-
Short-term Counterparty Credit
(local and foreign currency)		 A-1+
Outlook Stable




CSR Awards & Recognition
  • A Corporate Knights ‘Global 100 Most Sustainable Corporations in the World’ – the only Hong Kong company to hold such distinction

  • First local bank in Hong Kong to attain an A+ Global Reporting Initiative sustainability reporting guidelines rating – the top grade available – for a Corporate Responsibility Report (2011)

  • First local bank in Hong Kong to be included as a constituent stock of the Dow Jones Sustainability Asia-Pacific Index (2011)

  • First local bank in Hong Kong to attain ISO 14001 certification for all offices and branches (2011)

  • Eleventh consecutive year as a constituent stock of the FTSE4Good Global Index

  • Constituent stock of the Hang Seng Corporate Sustainability Index since its launch in 2010

  • Tenth consecutive year as a Hong Kong Council of Social Service ‘Caring Company’