In Concert with Our Community
Corporate Sustainability Report
2018

In Concert with Our Community
Corporate Sustainability Report 2018
CHIEF EXECUTIVE'S MESSAGE
Moving forward, integrity, innovation and inclusion will remain central to our actions as we strive to deliver sustainable growth and service excellence, both as a financial institution and a good corporate citizen.
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Our Values
Our Values
- As Hong Kong’s leading domestic bank, our strategy for sustainable business growth is built on service excellence
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Our Business
Our Business
- Founded in 1933, Hang Seng is one of Hong Kong’s largest listed companies. Our market capitalisation on 31 December 2018 was HK$336.1 billion
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Our Performance
Our Performance
- Operating profit HK$27,947 million
- Total assets HK$1,571,297 million
- Direct economic value generated HK$41,220 million
- Direct economic value distributed HK$29,339 million
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Our Corporate Governance
Our Corporate Governance
- No non-compliance with laws and regulations that resulted in significant fines or non-monetary sanctions
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Our Customers
Our Customers
- The Most Recommended Bank by Customers in Hong Kong for 14 consecutive years
- Customer satisfaction rate over 90%
- Serving over 3.5 million customers in Hong Kong
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Our Suppliers
Our Suppliers
- Nearly 100% of our suppliers are located in Hong Kong
- 100% suppliers required to fulfil and comply with our ethical code of conduct on ESG
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Our People
Our People
- Close to 10,000 full-time equivalent staff, of which 60% are female
- Number of occupational fatalities = 0
- Lost day rate 0.99 (↓56%)
- Enhanced medical coverage and leave entitlements
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Our Environment
Our Environment
- e-Statement + e-Advice + shareholder e-communication services ↓85.5 million sheets of paper
- Greenhouse gas emissions per staff ↓13.2%
- Energy consumption per staff ↓13.5%
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Our Community
Our Community
- Community investment HK$32 million
- Held over 1,250 CSR and volunteer activities, reaching over 2.5 million people

About This
Report
About This Report
- Close to 10,000 full-time equivalent staff
- Enhanced leave policy for permanent and contract employees
- Piloted flexible workspace scheme to create spacious working environment and encourage inter-team collaboration
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Report Verification
Report Verification
- Close to 10,000 full-time equivalent staff
- Enhanced leave policy for permanent and contract employees
- Piloted flexible workspace scheme to create spacious working environment and encourage inter-team collaboration
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Content
Index
Content Index
- Close to 10,000 full-time equivalent staff
- Enhanced leave policy for permanent and contract employees
- Piloted flexible workspace scheme to create spacious working environment and encourage inter-team collaboration
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