Remarks:

1. The "Fully digital application process" is only applicable to designated loan types, loan amounts, and repayment periods under the "80% Guarantee Product". Applicant must also meet specified requirements and submit the necessary documents. Online applications for the "80% Guarantee Product" submitted via the "Fully digital application process" can enjoy a 10-second approval-in-principle service (“Approval Service”) and digital ID verification and e-Sign service. Customers can complete the loan application and sign loan documents online. Hang Seng reserves the right to determine whether or not to provide the service at its sole and absolute discretion, including whether the loan application can be processed through the “Fully digital application process”, and whether to offer the 10-second approval-in-principle service, digital ID verification, and e-Sign service.
2. The approval-in-principle results under Approval Service is for reference only and subject to the accuracy of information provided by customers, the devices and internet performance of customers, the availability and stability of the Hang Seng’s related systems and servers, as well as the credit reference agency’s services. Hang Seng reserves the right to determine whether or not to provide the Approval Service at its sole and absolute discretion. For online applications without Approval Service results generated, Hang Seng will contact the customers within two working days. The result of the Approval Service is generated based on the information provided by the customer in the online application, the internal records of Hang Seng and credit information provided by credit reference agency. The result of the Approval Service is subject to the supporting documents provided by the customer and final review and approval by Hang Seng. Hang Seng reserves the right to approve a lesser amount of the result of the Approval Service or reject the application without giving any reason. The final approved loan amount, interest rate, fees, and other terms and conditions are subject to the relevant loan documents accepted and signed by the customer.
3. The digital ID verification and e-Sign service is subject to the devices and internet performance of customers, the availability and stability of Hang Seng’s related systems and servers. Also, the customer’s connected parties have to be physically located in Hong Kong when completing digital ID verification and e-Sign. Hang Seng reserves the right to determine whether or not to provide the service at its sole and absolute discretion.
4. Applications for the “80% Guarantee Product” that are not applicable to the “Fully digital application process”—including applications for facility types, facility amounts, or guarantee periods that cannot be catered for under “Fully digital application process” will be followed up by a relationship manager. Customers are required to submit the necessary documents to the relationship manager for review and follow-up as requested. Hang Seng reserves the right to request for any relevant supporting documents/information. Hang Seng has absolute discretion to reject any application or to approve a lower loan amount than applied for, without providing any reason. The final approved loan amount, interest rate, fees, and other terms and conditions are subject to the relevant loan documents accepted and signed by the customer. Hang Seng reserves the right of final approval. For any enquiries, please contact your dedicated relationship manager or reach us via the SME Business Loan Hotline at +852 2198 8033.
5. Hang Seng reserves the right to request any further supporting documents / information.
6. Loan disbursement can be processed in as few as three business days, the actual processing time may vary depending on individual customers' circumstances.