In town and around the world, our Lifestyle Concierge Service can help you with a range of requests, including:
- Dining recommendations and reservations
- Trip planning including flights, rail travel, yachts, cruises and accommodations
- Access to sold out shows and exclusive invitation-only events
- Bouquet and gift deliveries
- Arrangements for business conferences, messenger, courier and translation services
An Incomparable Anniversary
Daniel, the VP of Operations at a global consultancy, wanted to surprise his wife with an anniversary dinner she’ll never forget. So he contacted the Lifestyle Concierge Service.
You can imagine his wife's surprise when a Rolls Royce arrived at the door. "Inside the car, champagne, chocolates and flowers awaited," recounts Daniel. "We were then whisked to a helipad to take in the city from above."
A luxury yacht sailed them to a remote beach for a private surfside dinner. And for dessert? A chilled bottle of Moscato as their yacht cruised back to the pier. From there, anything was possible. Because with Hang Seng Visa Infinite Card, the night is always young.
For any emergency you have at home or abroad, our dedicated team always stands ready to provide you with:
Travel Assistance
- Inoculation and visa information
- Lost luggage / passport assistance
- Emergency service for travel, interpretation, embassy and document delivery
Pre-departure Preparation Assistance
- Arrangement of accommodation
- Pre-departure information including referral to health check organisations for visa application purposes, travel arrangements, baggage delivery and more
Arrival Assistance at Destination Country
- Immigration fast-track and airport pick-up services
- Car rental and message transmission services
Automobile Assistance
- Emergency roadside repair and towing
- Arrangement of rental transportation
Daily Living Assistance
- Information on necessities such as local doctors referral or driving license application
Home Assistance
- Locksmith, plumber, electrician, air-conditioning engineer assistance
- Home cleaning, pest control, general repair assistance
- Home nursing care and pet sitting
Emergency Home Assistance is Never Far Away
Your home should always be a haven of serenity. Our Emergency Assistance Service will literally go the extra mile to ensure your total comfort, as this story illustrates.
Late one night, Mrs. Chan in Discovery Bay was awakened by a burst pipe. "It's nearly impossible to find a plumber in the area at night," Mrs. Chan explains. "But I know I can always count on Hang Seng Visa Infinite Card's Emergency Assistance Service."
Through our trustworthy network, we were able to call Mrs. Chan in 15 minutes to tell her that a plumber was on the way.
Personal Concierge Service Terms and Conditions
Personal Concierge Service Terms and Conditions
- The Personal Concierge Service is provided by Visa Concierge service provider(s) ("Vendor").
- Customers understand, acknowledge and agree that Hang Seng Bank Limited ("Hang Seng") may provide the Vendor with personal information necessary for verification, maintenance and daily operation purposes.
- Customers agree that any personal information collected or held by the Vendor may be held, used and disclosed by the Vendor to third parties for the purpose of providing the Personal Concierge Service.
- Hang Seng and the Vendor undertake to exercise due care and diligence in the appointment and / or referral of any merchants, service providers, and authorised agents to assist customers under the Personal Concierge Service. All products, services, and information related to the Personal Concierge Service are directly sold and supplied to customers by the Vendor (including but not limited to its participating merchants, service providers, and authorised agents) who is solely responsible for all related obligations and liabilities.
- Customers shall not have any recourse against Hang Seng and the Vendor for any inconvenience, loss or damage which the customers may incur as a result of Hang Seng and / or the Vendor referral of or contact with a service provider on behalf of the customers.
- Customers understand, acknowledge and agree that the use of Personal Concierge Service may be recorded and the relevant voice records may be used by Hang Seng and the Vendor for the purpose of service quality improvement.
General Terms and Conditions
- All offers are valid until 31 December 2021 unless otherwise specified.
- All products, services, and information related to the offers are directly sold and supplied to customers by the merchants who are solely responsible for all related obligations and liabilities.
- Hang Seng Bank Limited ("Hang Seng") and the merchants reserve the right to suspend, revise or terminate the offers and amend the terms and conditions thereof at any time without prior notice. In case of any disputes, the decision of Hang Seng and the merchants shall be final.
- No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
- These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
- These Terms and Conditions are subject to prevailing regulatory requirements.
- In case of any discrepancy between the English and Chinese versions of the terms and conditions, the English version shall prevail.