Supporting Customers and the Community During the Pandemic

eTicketing service was rolled out at all
74 street-level branch outlets to shorten customer queuing times. Extra protective measures were also implemented, including the installation of acrylic screens to keep customers and staff safe.

Our accelerated development of digital banking services allowed personal customers to enjoy uninterrupted banking services amid social distancing. e-Banking and digital transactions grew by
124% year-on-year.

Photo of e-Banking and digital transactions

Photo of staff preparing notebook for work from home

A robust technology infrastructure enabled up to85% of our office staff to work from home.

We donated HK$10 million to support underprivileged children who had to learn from home when schools closed.

Photo of supporting underpriviled children having to learn at home when schools closed

To support SMEs in the challenging business environment, we were the 1st bank to launch a dedicated online application portal for the Special 100% Loan Guarantee under the SME Financing Guarantee Scheme.

When physical DSE mock examinations were cancelled, our youth Instagram page GO! GingerOnion developed an online mock examination to help students maintain momentum. It registered more than 300,000 engagements.