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You have a choice of 4 types of conditional orders under our FX2 services:

Normal Order	To buy / sell at a pre-set price of exchange rate or precious metal price.
Either-Or Order	2 normal orders are placed and if any of them is executed, the other will automatically be cancelled.
If-Then Order	2 normal orders are placed but only when the first order (i.e. the "IF" leg) is excecuted, the second order (i.e. the "THEN" leg) will be activated.
2-in-1 Order	A combination of an IF-THEN order and an EITHER-OR order, whereby the EITHER-OR order is the "THEN" leg of the IF-THEN order. Only when the first order (i.e. the "IF" leg) is excecuted, the second order (i.e. the EITHER-OR order) will be activated, whereupon if any normal order in the EITHER-OR order is executed, the other one will automatically be cancelled.

• You can pre-set an expiry time (maximum of 3 months) for any conditional order.
• Actual expiry time of conditional orders may chenge due to the close of the relevant FX or precious metal market on occasions such as holidays.
• We will use commercially reasonable endeavor and take all reasonable steps to execute each conditional order according to the market practice prevailing at the relevant time, but reserve our right to accept or reject any of your instructions and/or impose any restrictions on the size of a particular transaction as we consider appropriate. We do not guarantee that any order will be executed at your specified price due to unexpected market fluctuations and other circumstances beyond our control. If at the time of a trade execution, no fund is received by us or the fund/collateral received by us is insufficient to execute the relevant order, or if the market conditions change abruptly and/or the relevant FX and/or precious metal market is suspended or there is otherwise a restriction on our trading of FX and/or precious metal, we may not be able to execute your order.
• If you do not have sufficient collateral, when the market price reaches the order rate or price of your open-position conditional order, such conditional order will not be executed and will be cancelled automatically without notice.

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You can trade under our FX2 services through the following channels during its respective service hours¹Footnote remark [1] set out below:

Services / Channels	Manned Trading Hotline (2913 33222 9 1 3 3 3 2 2)	Hang Seng Personal e-Banking
General Service
Trading & Position Monitoring	Monday 06:00 to Saturday 03:30
Conditional Order
Placement	Monday 06:00 to Saturday 03:30
Cancellation
Order status checking	Monday 06:00 to Saturday 03:30	24 hours Monday to Sunday
Notification Service(SMS)2Footnote remark [2]
Top-up, close-out, conditional order status and price alert	Monday 06:00 to Saturday 03:30
Collateral Transfer3Footnote remark [3]
HKD	Monday to Friday 08:00 - 19:00	Monday 06:00 to Saturday 03:30
Other currencies		Monday to Friday 08:00 - 23:55

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Our free Notification Services is available once your FX2 trading account is opened and have registered a valid mobile phone number with us.

Through our Notification Services, we send SMS to your mobile phone number registered for your designated account, and keep you informed on
(i) the latest status of your conditional order and close-out position
(ii) collateral top-up messages depending on market condition.

This service is available to you at no charge. For further details, please refer to Clause 16 of the Terms and Conditions for FX2.

This service is not available to customers designating a Mainland China or other overseas mobile phone number. To the extent permitted under the applicable legal and regulatory requirements, we will not assume any liability or responsibility for any failure or delay in information transmission or for any error or inaccuracy in the notification information unless it results from our gross negligence, fraud or wilful default. You are responsible for any fees and charges which may be levied by the telecommunication company from time to time. If your Collateral Level falls to or below the Top Up Collateral Level, a collateral top-up message may be sent to your designated phone number. Please note that such message may be sent to you on a delayed basis. In volatile market conditions, you may only receive the close-out message after your position has been closed-out. Please be reminded that it is your responsibility to monitor your outstanding positions and collateral balance from time to time. If any outstanding position is closed out automatically for whatever reason, you are responsible for any deficit incurred regardless of whether you have received any collateral top-up message.

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A Phone PIN, which is the same as your designated account's Phone PIN, is required to trade via our Manned Trading Hotline (2913 33222 9 1 3 3 3 2 2).

If you have trouble using the Phone PIN or lose your Phone PIN, you can visit any of our branches to set a new one, or you may reset your own Phone PIN at our ATM machines.

Do not use easily assessable personal information such as HKID number, telephone number or date of birth as your Phone PIN. Do not disclose your Phone PIN to anyone, including our staff and do not allow anyone else to use your Phone PIN.

If you find that unauthorised transactions have been conducted over your account, you should reset your Phone PIN immediately via ATMs, or contact any branch of Hang Seng Bank during office hours. For details, please see the "Security & Fraud Centre" at .