2024 Key Highlights
In 2024, we enhanced our efforts in promoting sustainability in three areas: our colleagues, our operations, and our customers and community.
Environmental
Transition to Net Zero
Aiming to achieve net zero in our own operations1 by 2030 and offering customers a broad range of climate solutions.
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Our Approach to the Transition
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Supporting Our Customers
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Embedding Net Zero
1This includes Scope 1 and Scope 2 emissions.
Social
Building Inclusion and Resilience
Promoting inclusion and resilience by equipping our people with future skills, enhancing customer experiences with inclusive financial services, and contributing to social good and creating shared value.
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Our Commitment to Inclusion
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Building a Healthy Workplace
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Developing Skills, Careers and Opportunities
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Building Customer Inclusion and Resilience
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Engaging with Our Communities
Governance
Acting Responsibly
Upholding high standards of corporate governance while embedding ESG principles throughout the organisation.
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Setting High Standards of Governance
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Customer Experience
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Integrity, Conduct and Fairness
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Safeguarding Data
