Helping Customers Overcome
Financial Challenges

We are committed to working with customers facing challenging financial situations.

For business customers, we provide assessment and advisory services to help them get back on track. We work with customers to assess their current position and use this to determine the best course of action. This may involve loan/debt rescheduling and restructuring including to work with the business through tough times.

Our internal guidelines for working with personal customers are based on the Hong Kong Approach to Consumer Debt Difficulties issued by the Hong Kong Monetary Authority. We have a dedicated unit for handling debt relief plans that will work with the individual(s) involved to review their specific circumstances. Where a genuine difficulty exists, solutions may include extending a repayment schedule or offering partial relief.