Materiality Assessment

For the purposes of sustainability, our standard of materiality is defined as follows: Issues that could have a significant impact on the reputation or viability of our business and/or an impact on a stakeholder’s decision as to whether or not to do business with Hang Seng.

Identifying our material aspects
To identify our reportable material aspects, we aligned our stakeholder engagement process with the structure provided in the Global Reporting Initiative (GRI) sustainability reporting guidelines. We asked internal and external stakeholders to rank sustainability issues based on importance. This included asking managers from across different business functions and operations to rank the issues according to their significance to our business. We also considered qualitative feedback gathered through formal and informal meetings. This data was then used by our CSR Sustainers to plot and validate a materiality matrix.

Hang Seng’s Material Aspects

• Economic

  1.	Economic performance
  2.	Market presence
  3.	Procurement practices
  4.	Compliance
  5.	Regulatory

• Environment

  6.	Energy and GHG emissions
  7.	Waste
  8.	Materials
  9.	Water
  10.	Biodiversity

• Workplace Practices

  11.	Employment practices
  12.	Employee engagement
  13.	Occupational health and safety
  14.	Employee development
  15.	Diversity and equal opportunities

• Human Rights

  16.	Human rights and non-discrimination
  17.	Child labour and forced labour
  18.	Security practices

• Society

  19.	Community investment
  20.	Anti-corruption
  21.	Public policy and advocacy
  22.	Anti-competitive behaviour

• Product Responsibility

  23.	Customer satisfaction and responsibility / Customer experience
  24.	Customer privacy