For the purposes of sustainability, our standard of materiality is defined as follows: Issues that could have a significant impact on the reputation or viability of our business and/or an impact on a stakeholder’s decision as to whether or not to do business with Hang Seng.
Identifying our material aspects
To identify our reportable material aspects, we aligned our stakeholder engagement process with the structure provided in the Global Reporting Initiative (GRI) sustainability reporting guidelines. We asked internal and external stakeholders to rank sustainability issues based on importance. This included asking managers from across different business functions and operations to rank the issues according to their significance to our business. We also considered qualitative feedback gathered through formal and informal meetings. This data was then used by our CSR Sustainers to plot and validate a materiality matrix.
Hang Seng’s Material Aspects
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Economic
1. |
Economic performance |
2. |
Market presence |
3. |
Procurement practices |
4. |
Compliance |
5. |
Regulatory |
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Environment
6. |
Energy and GHG emissions |
7. |
Waste |
8. |
Materials |
9. |
Water |
10. |
Biodiversity |
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Workplace Practices
11. |
Employment practices |
12. |
Employee engagement |
13. |
Occupational health and safety |
14. |
Employee development |
15. |
Diversity and equal opportunities |
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Human Rights
16. |
Human rights and non-discrimination |
17. |
Child labour and forced labour |
18. |
Security practices |
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Society
19. |
Community investment |
20. |
Anti-corruption |
21. |
Public policy and advocacy |
22. |
Anti-competitive behaviour |
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Product Responsibility
23. |
Customer satisfaction and responsibility / Customer experience |
24. |
Customer privacy |