We value your feedback on our sustainability reporting.
We allocate ample resources to staff training and development with the aim of sustaining a competent, professional and ethical staff force that will contribute to the success of the Bank.
Our commitment to staff development is also aligned with the expectation that authorised institutions should engage and deploy personnel with sufficient skills, knowledge, professional qualifications, experience and soundness of judgment for the discharge of their duties. Depending on their role, staff members will receive relevant training in areas such as financial knowledge, banking products and operations, compliance, risk management, leadership & management, and sales & relationship management. Reinforcement and refresher training programmes to ensure employees have the latest information and skills to carry out their duties to the highest standards.
Other internal training offerings are designed to help employees develop their capabilities, advance their careers and enhance their management and interpersonal skills. We also operate the Staff Education and Professional Qualification Award Scheme that supports members of staff who wish to further their higher education (e.g. undergraduate and postgraduate degrees) and/or attain professional qualifications.
To support new recruits and help establish a common mission for the entire Hang Seng team, we run a New Joiners induction programme that gives all new employees a good understanding of Hang Seng’s history, vision, culture, values and corporate governance.
The ‘Introduction to Environmental Management System’ training programme was put in place to improve staff competency with respect to implementing environmental and social policies and procedures as applied to our business lines. This concept is also incorporated in the Bank-wide ‘New Joiners Programme’, which, among other goals, aims to enhance awareness of such policies and procedures, and the Bank’s efforts in implementing them, among new staff. Green Ambassadors can also use the materials and concepts introduced in this programme to assist them in conducting environmental briefings with their departmental colleagues.
Our average number of training days per full-time member of staff in 2014 was six – the same as in 2013.
| Training per employee | 2014 |
| Training days | |
| No. of days | 6 |
| Training hours (by gender) | |
| Male | 50 |
| Female | 41 |
| Training hours (by employee category) | |
| Executive | 32 |
| Officer | 52 |
| General staff | 42 |
With the aims of retaining talent and ensuring a quality internal pipeline, we identify and develop individuals displaying high potential to fill future leadership roles and other critical positions. We have a Leadership and Management Development framework in place to help top talent enhance their leadership capabilities, people management abilities and interpersonal skills (see box: Building Better Leaders).
| Building Better Leaders |
| The retention and development of top talent supports the sustainable growth of our business. Examples of the specialised training provided under our Leadership and Management Development programmes include: |
| Performance Management Workshops Training to help enable managers with people responsibilities to enhance their ability to engage in effective career development dialogue with their staff, build a values-led high performance culture through effectively providing performance feedback and conduct career conversations with their staff. |
| Strategic Change Programmes A series of programmes – Leading Change, Enabling Change, Embracing Change - to empower leaders and staff to lead, drive and support change that will contribute to the Bank’s sustainable growth and success. |
| Core Leadership Programmes Workshop-style programmes – Leadership Transition Programme and Leader in You – to help young leaders to build and strengthen their leadership capabilities. |
| New Joiners Programmes A series of virtual and instructor-led training programmes to help new joiners at all levels to understand and integrate with the Bank’s culture and work environment. |
| Management Trainee Programmes |
|
Our Management Trainee programmes give graduates in Hong Kong and on the Mainland intensive training and exposure to different business segments with the objective of grooming participants to take up future management roles. “Hang Seng provides an excellent platform and environment for personal and professional development that can lead to great success.”
Derek Chow “Through my experience with senior management mentors, I am truly impressed by the trust they place in Management Trainees.”
Daniel Lam |
© Hang Seng Bank Limited
